Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Fast and accurate process
My first claim was processed accurately and in a timely manner. I’m very satisfied with my pet insurance.
Insurer: MetLife
By: Irene
Enrolling a New Pet
Very easy to sign up. Nice information about options in coverage. A little pricey to customize your options.
Insurer: Nationwide
By: LC
Thanks Pets Best!!
I've adopted and rescued pets for over 60 years. I had not purchased pet insurance until 2025. A few months after purchasing insurance my pet was attacked by another dog. It took over 4 months for our Tinker Bella to completely heal from fractured bones in her foot.We saw the veterinary sometimes over 2 -3 times a week. I was so happy I had made the decision to purchase pet insurance. Pets Best was very efficient in paying claims!! I will never be without pet insurance again!! Thank you Pets Best!"
Compassionate and affordable
I'm very thankful I switched to this insurance company last year. I was being priced out of the other company (Embrace) as my dog got into her senior years. Spot provided packages and coverage we could afford. I did have a vet check before switching and there was one pre-existing skin tag we later had removed that they didn't cover. But I felt that was reasonable and they covered the majority of the surgery because we were removing new ones as well (less our deductible). Fast forward and our dog developed a large bump super fast. Had it removed and biopsy and it was mast cell cancer and super nasty. They covered the majority of that well, less our copay and the claim process was pretty easy and fast. When the bump came back and started spreading, we knew that was it for our almost 14 yr old girl. We had a mobile vet come and put her down and I filed our final claim. They not only got to that pretty quick, but they turned off the billing for her automatically the day after she died without me having to call. And yesterday, the sweetest representative phoned to give me heartfelt condolences and ask how I was. That was the most human, compassionate, and thoughtful decision a company has made in a long time. I would highly recommend. I've only had good experiences since switching.
Insurer: Spot
By: Holly Oostra
Love My Insurance
Submitting the claim is super easy and you get a response within a day or two. The funds are put directly into your account within two or three business days. Super great company to do business with. I've recommended to many family and friends.
Insurer: Pets Best
By: Pamela Deutsch
Simple application and affordable coverage for my dog
The application process for my dog Keenan's policy was straightforward and easy to navigate. The rates are very affordable, offering a reasonable monthly premium and a solid 80% reimbursement rate. So far, the customer service and communication during the signup stage have been great. I'm happy with the experience overall.
Insurer: Nationwide
By: Glennadale Cole
10/10 Cristina!
Cristina was really great. She explained the product to me and even had to call me back due to a dropped call on my end. The prices were way cheaper than my current pet insurance provider. Very thankful!
Insurer: Nationwide
By: Sahara
Honestly
Honestly, very easy process. was able to find a great plan that fits mine & my pups current situation. so, i know shes going to be excited for visits.
Insurer: MetLife
By: Cameron Johnson
Long-Term Customers Deserve Better
Our dog has been insured with Healthy Paws since 2017. We enrolled him as a puppy with no pre-existing conditions and selected a plan with 90% reimbursement and a $200 deductible. We chose Healthy Paws specifically for the peace of mind that this level of coverage would provide if our dog ever developed significant health issues. Over the years, our premiums increased periodically. While I was not always happy about the increases, I understood that rising costs affect everyone and accepted them as part of maintaining coverage. That changed a few months ago when Healthy Paws increased our monthly premium from approximately $98 to $225.95. Not only was this a dramatic increase, but they also reduced our reimbursement rate from 90% to 70% and increased our deductible from $200 to $500. What is most troubling is that I was given no choice in these changes and no alternative options. When we enrolled in 2017, there was no provision in our policy stating that pets over a certain age would be limited to 70% coverage. Had such a provision existed, I would have reconsidered purchasing the policy. Now, after nearly a decade with Healthy Paws, we have little ability to switch carriers because most pet insurance companies exclude pre-existing conditions. I was never asked to agree to these significant changes. Instead, I received a generic notification email. Healthy Paws built its reputation on providing peace of mind to pet owners. Unfortunately, these changes have had the opposite effect. During our dog's senior years, when insurance matters most, we are paying more than ever while receiving substantially less coverage. In my view, Healthy Paws should have honored the coverage terms that existing customers originally purchased while continuing to implement premium increases as needed to address rising costs. If the company wanted to adopt new coverage limitations, those changes should have applied prospectively to new customers with full transparency from the outset. I am deeply disappointed and can no longer recommend Healthy Paws based on my experience.
Insurer: Healthy Paws
By: Aimee M