Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Verbal quote and assurances about coverage were not true; very costly bit of misinformation
For several years, I had Nationwide (started under its former name, VPI) for another dog prior to Rusty and then a premium plan for Rusty which I believe cost $60/mo during last year's policy period. When it came time to renew for this policy period we are currently in---AND ADD A (NEW TO ME) SECOND DOG)--It appeared his same coverage was going up to over $90/month. In lengthy research at renewal time and then in a lengthy phone call with a man at your company (his name is in my records from last year), I was told significant factors, mostly cost, predicated the huge increase. I explained to the man that Rusty had to go to vet every three weeks for an anal expression and I wanted to be sure he would still be covered when I went down to the medium premium. He said, "All existing conditions will be honored." When I asked him precisely about coverage for that process, he told me it was covered and I would see full details in the documents that would arrive by mail after I renewed. I COULD NOT ACCESS THEM ONLINE AT THAT TIME HE SAID. Now I add Star's policy and everyone at my vet's office was horrified as I was told by your company that the heartwrenching diagnosis of heartworm we incurred this year WAS NOT COVERED. The office cited three insurance companies that do cover it. These policies I currently have do not even coverage basic prevention practices, among them vaccines and monthly prevention dosages for heartworm---WHICH I AGAIN WAS TOLD THEY WOULD---- It is for these reasons and for the very very very disappointing misinformation ( a kind word is being used here as is the intent of the whole tone of this letter--but make no mistake--I am disappointed, angry about the costs I paid for insurance that was fairly useless when I was told otherwise) your company provided to me, a fairly longtime customer, I am resuming research for companies that will provide me adequate coverage and actually advise me correctly before I purchase it. EXTREMELY DISAPPOINTED AND FINANCIALLY DAMAGED, Susan, Rusty and Star
Insurer: Nationwide
By: SUSAN
Super easy claim Submission process, Status updates and payments are quick.
Impressed with app that provides virtual claim submission. The processing and payments have been under 10 business days. Thank you!!
Insurer: Nationwide
By: Nicole
Wonderful service
I am so happy that I went through Nationwide for my puppy’s insurance. Claims reporting is a snap, and processing times are fast. Great service!
Insurer: Nationwide
By: Cyndy
Highly recommend
My dog is feeling much better after getting her antihistamine and shot for allergies. Claim was filed the next day and a check for the full amount came quickly. I have a different insurance for my other older dog...but highly recommend Nationwide!
Insurer: Nationwide
By: Barbara
Pet insurance is peace of mind!
The claim submission process is simple to do. Process moved along quickly! We are satisfied with this insurance plan for our sweet pet!
Insurer: Nationwide
By: Briggs
I really feel like I can count on nationwide. They make things so easy!
Nationwide has really provided an amazing pet insurance experience. They are quick, reliable and efficient. They do what they say they’ll do and unlike human insurance policies, there aren’t hidden fees and responsibilities.
Insurer: Nationwide
By: Sanaz
The claim process is getting easier doing it onlie
Claim process was quick and easy
Insurer: Nationwide
By: Laura
Great service and insurance
Had to take shaq to vet, the insurance helped tremendously with the costs and very easy filing claim.
Insurer: Nationwide
By: Glenn
No hassle process from claim submission to payment.
I love that claim submission is really quick and easy. I never have a hard time with claim approval and quick payment. Really happy with the service!
Insurer: Nationwide
By: Elizabeth