Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Healthy Paws is the best pet insurance!
This company has hands down the best customer service! They make it stress free and easy to file a new claim. The process of claims are around 3-10 days and any coverage that is owed back to you is in your account within a few days. Our puppy was sick and they even reached out to ask how he was! What insurance company does that?!! None! I’m so impressed that they even care and check in with their clients. If you have a pet get insurance and use Healthy Paws, you will not be let down! They have my business forever more!
Insurer: Healthy Paws
By: Rachael
Reimbursement isn't what you think
I must admit, Healthy Paws claim submission is very simple and customer service will get back with you fairly quickly. What I didn't like is, that instead of Healthy Paws giving me my reimbursement in monetary form, they took it upon themselves to give me my reimbursement by adding it to my next premium. This is not what was told to me prior to me signing up with them. You pay all this money monthly and you cant get your reimbursement back in hand. So in other words, "Healthy Paws will NOT reimburse. They will always keep their monies within their company!" Not a happy member at this time.
Insurer: Healthy Paws
By: Deborah
Very easy, very quick!
This process was so easy, and so fast. I submitted my claim on a Sunday of a holiday weekend, and still received the completion of my claim in less than 4 days, and the money reimbursed was in my account the day after. I am extremely impressed and so happy that I chose Trupanion. My only complaint is that I wish exam fees were covered - but hey, nothing is perfect!
Insurer: Trupanion
By: Isabelle
Very Helpful!
Website and claim forms very easy to navigate. Customer service is very helpful.
Insurer: Nationwide
By: Nicole
Easy and fast
Submitting a claim online is very easy; however, I never expected to see a check from you so quickly. Especially in the midst of a pandemic. Thank you!
Insurer: Nationwide
By: Tamika
Happy dog owner.
Great service and super fast payment.
Insurer: Trupanion
By: Kathy
Very fast processing & payment of claim
Very fast payment of claim.
Insurer: Trupanion Canada
By: Laura