Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Easy to file claims.
We fill our dog's prescription and submit the receipt every few months, so it's routine and quite easy to do.
Insurer: Trupanion
By: Audrey
I was charged a 35 dollar startup fee that I was not told about.
I was charged a 35 dollar startup fee that I was not told about. You refused to refund me the fee while I was cancelling service after one week. We also never used the insurance and I ended up paying 65 dollars for that one week
Insurer: Trupanion
By: Austin
Awesome service as always!
Wonderful service and quick payment. I always love talking with the representatives as it is like talking to a friend who knows and cares deeply for Maui.
Insurer: Trupanion Canada
By: ELLEN
Thanks for $$$$
You've always very timely on my payment which is a real positive!
Insurer: Trupanion
By: Broward
Paid up..
Very fast and accurate with direct deposit.
Insurer: Trupanion Canada
By: David
Great pet insurance
Being able to fill out the form directly was great Also the prompt response and reimbursement is fantastic. I recommend you every chance I get.
Insurer: Trupanion
By: Patricia
Claims processing with direct deposit
First time using direct deposit. Worked great and payment was extra quick.
Insurer: Trupanion
By: Bob
Best in the business.
Great company. They are quick to pay always.
Insurer: Trupanion
By: Michele
Fast and Easy
It is fast and easy since my vet puts through the claim and gets paid directly.
Insurer: Trupanion
By: Edie
Best Insurance for Pets
My claims are handled efficiently and I especially like that the money goes directly into the bank like a direct deposit. Also I can call customer service and talk with someone. Recently I called about my premium going up. There was some incorrect information on my dog in the files. I explained the vet that gave them the information no longer was in business and I had no way to reach him to correct the information. The representative spoke with her supervisor and they approved the changes. It has been a great company to work with.
Insurer: Trupanion
By: Rachel