Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
Other Categories
Easy claims process- thank you!
I'm so glad I chose to insure Boba with Nationwide. Thanks for making it easy. I especially like the app where I can submit claims.
Insurer: Nationwide
By: Kelli
I highly recommend Nationwide Pet Insurance if you love your pet!
I have been a Nationwide Pet insurance customer since 2014. When I joined, my dog was a healthy 6 years old with no preexisting health conditions. For the first several years I only needed to submit a claim twice a year when I took my dog in for his semi-annual checkup. I was always shocked with how much was reimbursed (typically 85% or more) on every visit and I received the reimbursement ACH direct deposit within 1-2 weeks of submitting the claim. Because of this, I made sure to take my dog to consistent vet appointments to ensure his health, without worry of how much I needed to pay when I checked him out. I didn't truly appreciate Nationwide Pet Insurance until this last year. My dog is now 12 years old, has developed arthritis, allergies, and gets sick on a more consistent basis. I have had to take him to the vet several times in the last year due to natural old age. Constantly going to the vet can add up quickly, but with Nationwide, I have been reimbursed up to 85% of his bills and paid within 1-2 weeks every time. If you don't want financial strain to get in the way of keeping your pet healthy and comfortable, I highly recommend Nationwide!
Insurer: Nationwide
By: Steve
Thank you
Excellent assistance with getting my claim processed in a timely fashion
Insurer: Nationwide
By: Lamont
Best decision ever!
I researched many pet insurance providers when we got our dog and Healthy Paws was a great decision! Their coverage offered many price points depending on the deductible you wanted and reimbursement percentage that mattered. We did have to submit a claim for the first time and their process was easy and the customer service was incredible! They regularly communicated with me every step, Checked in on my pet regularly to see how he was doing after his surgery and the overall experience was just incredible. Highly recommend you don’t go without pet insurance as procedures can be expensive and would highly recommend Healthy Paws as your provider!
Insurer: Healthy Paws
By: Deb
Always a great experience!
We've had to submit a handful of claims over the past 4 years that we have had our two cats and it's always so easy and fast! We've never had any issues with our claims. You never want your pets to be injured or sick but it's really reassuring to know that Nationwide will make the claims process easy at the end of all of it. Thanks you Nationwide!
Insurer: Nationwide
By: Renee
The Best Pet Insurance I have ever had!
I am so happy that I chose Nationwide for my pet insurance. My dog was diagnosed with Cancer in 2019 and Nationwide has covered every claim for her with no questions asked. Payments were super quick and forms were easy to complete right from my app on my phone. I wouldn't have been able to keep my girl healthy without having this pet insurance. Thank you!
Insurer: Nationwide
By: Mary
Takes Way Too Long for claim
Takes frustratingly long for a claim to be reviewed. Going on a month and a half of 2 claims pending. Even more info was requested and immediately sent. No response of received given. Called for them to say they could not view images, sorry, need to resend. Sent hard copies, received, and still another 2 weeks. Over $1000 in claims pending. But don’t worry, they’ve taken my $52 payment without Issue for 3 months
Insurer: Nationwide
By: Ryan
Amazing customer service
Health Paws insurance company has been amazing. I have submitted claims in the past and they were always processed in a timely manner. This company also cares about your pet. They always ask how she is doing when I call and send emails asking how she is doing. I wish I could give them a rating higher than 10 because they truly deserve it.
Insurer: Healthy Paws
By: Victoria
Great Insurance
Overall, I am very pleased with Nationwide Insurance. I have been a loyal customer for almost 16 years. We currently have three dogs insured. Submitting a claim is so easily done online. They usually pay relatively quickly. Depending on the plan, the reimbursement rate is pretty good. One of my dog’s just had a tumor removed from her lip and the bill was over $700. After the insurance reimbursement it ended up costing us about $75 out-of-pocket. I give that two thumbs up. My neighbor has a different pet insurance for her dog and they reimburse hardly anything. I would definitely recommend Nationwide Pet Insurance to a friend or family member. They may not be the cheapest but when you need it, it comes through. You want an insurance you can rely on.
Insurer: Nationwide
By: Melissa
Nationwide is absolutely wonderful in all aspects.
Nationwide makes filing claims easy, there is a quick turnaround for payment, and customer service representatives are knowledgeable, understanding, and pleasant. There is not a long wait time when calling. Premiums are reasonably priced.
Insurer: Nationwide
By: Robin