Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,056 total


May 28, 2020

Nationwide pet coverage is welcome comfort when medical conditions arise.

I have pet insurance so I don't have to worry about the expenses when my pets have emergencies or other medical conditions. I don't have to think, can I afford this trip to the vet as I know Nationwide will step in to pay for all or most of the necessary expenses.

Insurer: Nationwide

By: Sharon

Useful
May 28, 2020

Nationwide is truly ON YOUR SIDE!

Wow!! Nationwide was right there when I needed them for my German Shepherd Bear... Bear broke his right ankle playing too aggressively outdoors. He was limping and had a hard time walking...it was painful for me to watch. Nationwide was right there along the way to help defray the costs of 3 vet visits...! I was reimbursed promptly. I highly recommend Nationwide for your dogs/cats/pets!

Insurer: Nationwide

By: Laura

Useful
May 28, 2020

Prompt easy claims

Very helpful fast claims and payments through the mail helped us defray unexpectedly large bills when our dog got sick with pancreatitis and needed x-rays and other treatments.

Insurer: Nationwide

By: Steve

Useful
May 28, 2020

Nationwide was easy to process the claim.

Nationwide's process to file a claim is very easy. They are also very quick to process the claim and deposit our portion to our bank account. Thank you so much.

Insurer: Nationwide

By: John

Useful
May 28, 2020

Easy claim process

Super easy and quick payment too

Insurer: Nationwide

By: Felicia

Useful
May 28, 2020

Yoshi

Excellent way to submit claim and get reimbursed in a timely manner. It is so easy!

Insurer: Nationwide

By: Hansen

Useful
May 28, 2020

Thanks for being here for us.

Having a puppy is stressful enough. Thanks for having our back when we get sick. Prompt payment is greatly appreciated.

Insurer: Nationwide

By: Denise

Useful
May 28, 2020

I am beyond grateful and happy that I purchased Embrace Pet Insurance for my 2 Golden Retrievers!

I cannot express enough how happy I am with the prompt re-reimbursement AND the hassle free of submitting my claim and how much Embrace paid! The day of my dogs accident was the worst day of my life. I actually forgot that I even had pet insurance so when I was charged for the surgery and ICU overnight care, as much as I knew I was going to have to drain my savings I did not care because my dog was alive. When I had a chance to calm down, when my Cali was improving day by day, I then remembered I had pet insurance. Still I had no idea how easy the process was to get reimbursed and the amount was a HUGE burden off my shoulders. Thank you so much Embrace Pet insurance, I am def. going to tell ALL my pet owner friends that they HAVE to get a policy thru you!!

Insurer: Embrace

By: Melanie

Useful
May 28, 2020

No Credibility whatsoever with this company

I've been paying them their premiums for 16 years and would highly recommend you shop elsewhere. They're the worst at paying claims but are masters of taking your premiums. You would think with a name like 'AKC Pet Insurance' that there would be a certain standard of excellence with their services but don't be fooled. They're borderline fraudulent and at the very least deceptive!! The latest, they "discontinued" our current plan of $85/mo for our little Oliver for the last 11 years and took it upon themselves to replace it WITHOUT MY WRITTEN CONFIRMATION with their most expensive plan at $299/month!!! That's $3600 a year for pet insurance!!!! I've been a little sidetracked this year for obvious reasons and actually just noticed this change on my CC statement yesterday. Called them and they claim they mailed me a notice of the change which maybe they did but I'm sure many people fell into this same trap of not thoroughly looking through every piece of small print mail. Of course if you don't respond they deem that as accepting the new terms and conditions and automatically roll you into the new plan. No email, no phone call to confirm I'm accepting a 300% increase!!!! This is a Deceptive Trade Practice and I hope everyone reads this!!

Insurer: AKC

By: Peter

Useful
May 28, 2020

Thank you in behalf of Aqua

My dog Aqua has suddenly been ill and we had to find her Veterinarian care for her discomfort. Starting with a visit to the ER a month ago and ending in a recent visit to a neurologist specialist . I am impressed with the easily filing process and the rapid reimbursement . During these time of pandemic it has been challenging to make ends meet. Adding Aqua's unexpected illness was not easy but Nationwide's quick processing helped us continue with her check up . Thank you for all you do .

Insurer: Nationwide

By: Carmen

Useful

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