Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Claims processing
We've recently had some medical issues with our English Lab, Tar, and we appreciate the ease of submitting claim forms on line and the quick turn around time in reimbursement.
Insurer: Nationwide
By: Annie
Quick and Easy
I went to an emergency vet visit off hours because I was afraid that my dog hurt herself playing ball. Was seen [relatively] quickly. I attached the email receipt to the online claim and received a reimbursement in under a week. Thanks!
Insurer: Nationwide
By: Gil
Seamless process and experience, and stayed true to reimbursement!
One of the easiest things I've ever done. I uploaded a picture of the invoice from the vet, and within days I was reimbursed directly to my bank account.
Insurer: Nationwide
By: Brian
Pleased
Great service and speedy payment of claims
Insurer: Nationwide
By: Michael
The tag “ Nationwide is on your side” is 100% accurate.
The claim process is extremely easy and the repayment of the claims I submit are so quick! The times I have had to clarify information with a Nationwide staff member, they were always so friendly and helpful. This is truly a great company to work with. I wish I had signed on with them sooner!
Insurer: Nationwide
By: Gianna
Very easy and convenient
I’m very pleased and impressed with the ease of filing claims thus far. My only recommendation would be to inform customers of the direct pay from the onset. It was a little frustrating to find that my first claim was sent via mail (especially when I’m not home in NYC due to COVID)
Insurer: Nationwide
By: Matthew
Great Claims Experience
I have Whole Pet with Wellness coverage. It isn’t cheap but it sure helped me out with two recent vet bills totaling near $1000. Since I had already met my deductible, I hoped for the full 90% reimbursement and I was not disappointed. Not only were the claims paid in full at the 90% level, they were paid and the money in my account within 5 business days (I signed up for free electronic payment of claims). It was an end to end easy and quick experience and I was very happy and impressed!
Insurer: Nationwide
By: Usha
good customer service and ease of payment and right amount of communication
good customer service and ease of payment and right amount of communication
Insurer: Trupanion
By: Deborah
Brenda F.
Trupanion Express at the veterinary's office has been such a blessing. They submit the claim, I pay my 10%, that simple. I love it. I have a dog that has needed a lot of surgeries and procedures and Trupanion has provided coverage without issue every single time. If I didn't have Trupanion, I would not have been able to afford to keep my dog. I would highly recommend Trupanion to anyone!!!
Insurer: Trupanion
By: Brenda