Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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I'm very satisfied with the service
I love this company. Submitting claims are so easy and I get my reimbursements quickly. My monthly payments are very competitive and the coverage is excellent.
Insurer: Nationwide
By: Ariel
Awesome!
Quick and easy to submit claims! Excellent coverage!
Insurer: Nationwide
By: Andre
Happy
I feel your prompt service with reimbursement was very good. I also feel the ease in which to apply for reimbursement is good.
Insurer: Nationwide
By: Wendy
Pay out claims quickly
Nationwide email when claim is received. When claims are approved, the money is direct deposited into my account in timely manner. The Nationwide claims page is easy to navigate & understand, to interpret.
Insurer: Nationwide
By: Carol
Unbelievable how easy the claim process was, I expected it to be a huge hassle!!
I honestly put off filing the claim because I thought it would be a huge pain in the neck. I can't say enough about how easy it was and how fast I received my check.
Insurer: Nationwide
By: Jenifer
Super impressed with the new process to submit a claim and how quickly the payment came to me.
Super impressed with the new process to submit a claim and how quickly the payment came to me.
Insurer: Nationwide
By: Sherry
My first time using my insurance have not got a response or payment yet.
My first time using my insurance, have not got a response or payment yet...
Insurer: Trupanion
By: Troy
Great company after initial nightmare sorted out.
I was super excited to see that Nationwide offers wellness and reimburses 90% of covered expenses. The monthly rate is reasonable and the deductible is reasonable as well. However, it is advertised that medical records are not needed to submit claims. Upon submitting my first claim, I got a notification that medical records were needed. Then when I sent them in I got a notification that they were only partial. The entire, complete record had been sent in. Emailing customer service was a nightmare. All they would tell me was that the claim was denied due to incomplete medical records. They could not tell me what was still needed. After months of frustrating emails, I finally called and talked to someone. They fixed my issue immediately and from then on I have had no problems. Submitting claims is super easy through the vitus vet app on my phone. Reimbursements can be automatically sent to my bank account which is very convenient. I'll be honest, I was ready to cancel my insurance and ask for my money back until I talked to customer service on the phone. Now I'm glad i didn't, as I have been reimbursed for every claim I have filed so far.
Insurer: Nationwide
By: Amber
Ease of claims
Claim process is so easy. I fill out my form and fax it over. I get a response in one day and payment is very fast. Best insurance plan I've ever had.
Insurer: Nationwide
By: Mari
satisfied
the process from filing a claim to payment seemed to take a long time but overall I was satisfied.
Insurer: Nationwide
By: Rosenda