Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Very easy claim process, no hassle, and fast payments.
Very easy claim process, no hassle, and fast payments.
Insurer: Nationwide
By: Christie
Excellent customer service.
I was skeptical of pet insurance but have been pleasantly surprised by the quality of Healthy Paws' customer service and ease in filing claims for my border collie. The customer service representatives whom I've contacted by phone have answered my questions clearly and patiently and with good cheer, and I've appreciated the follow-up emails asking how my dog was doing post operation. Filing a claim once you log in takes a minute or less (download the invoice you receive from your vet) and Healthy Paws notifies you via email of the claim's progress through their system. The process is clean and simple. If I had one request, it would be to reduce the monthly premiums, but Healthy Paws' prices are similar to a number of other carriers, and I'd rather pay for the quality than save a few dollars. I tend to be a tough grader, but Healthy Paws deserves top scores. The policy for my dog has provided excellent value.
Insurer: Healthy Paws
By: James
Trupanion Claims Experience
I think the only improvement would be to show me my deductible balance after the claim was accepted. This would be very helpful.
Insurer: Trupanion
By: janine
Very satisfied with the quick response and payment
Very satisfied with the quick response and payment
Insurer: Trupanion
By: Judy
Best Pet Insurance Company!
Always efficient and quick with payments. So relieved there is no clause where suddenly we don't have pet insurance or face a huge reduction coverage!
Insurer: Trupanion Canada
By: Catherine
Easy peasy claims
It is so easy to make a claim. The vet clinic submits the bill and everything Trupanion covers is paid for right then which makes my actual bill and payment so much less.
Insurer: Trupanion Canada
By: Ruth
Hassle free claims
My claims are always dealt quickly, my vet is paid directly
Insurer: Trupanion Canada
By: Lisa
Great service!
I have found Nationwide Pet Insurance to be a valuable resource. Their team is responsive, it's very easy and quick to submit claims online, and payment is issued expeditiously. I highly recommend Nationwide!
Insurer: Nationwide
By: Beth
Once you figure out the claims it’s nice!
Had a lot of trouble filling out the claims. Once you get the hang of it. It’s fast and easy to submit and receive info back.
Insurer: Nationwide
By: Frankie
Great experience, with one exception
It is nice knowing that we can take our dog to the vet without worrying too much about what it will cost. Nationwide is great all the way to the check. The only sore spot for us is that their electronic reimbursement provider is terrible, like can't use them terrible. We tried to sign up twice but had to use a backup email account because they can't handle a hyphen in our email; they also have password requirements that are impossible for our password generator or memory to satisfy (letter+number+NO special characters+upper case+no sequences+++++). We didn't like giving tons of personal information that is irrelevant to sending us money. Both times we gave up on the electronic payment, had to wait 10 days for it to expire, and then wait for a paper check in the mail that we electronically deposited. We told customer service about the problems, but we're not sure it went any further. Nobody else uses this ridiculous system to get payments, and it has been so crippling to our entire experience with Nationwide.
Insurer: Nationwide
By: Jim