Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
Other Categories
My TruPanion Experience.
Filing my claim was simple, acknowledgement was almost immediate. Processing my claim was expeditious and payment was directly deposited in my bank account. Can't ask for better service.
Insurer: Trupanion
By: Martha
TruPanion is a True Companion
As always, Trupanion processed my claim immediately and electronically credited my refund within a matter of a few days. They are very responsive, which is especially appreciated when you have a little pet who has had some difficulty.
Insurer: Trupanion
By: Barbara
A very good thing to have!
I like how easy it is to submit a claim, prompt reimbursement, and very pleasant customer service! I am so glad I have Trupanion. I tell everyone with a (new or young) pet to get it.
Insurer: Trupanion
By: Stacey
They really care
Service is great. They responded to all my invoices and paid. Payments sent promptly. Without Trupanion I couldn’t have saved Stormy they are as good as their word. Thanks from the bottom of my heart Mike & Stormy the cat
Insurer: Trupanion
By: Mike
Always prompt and professional
Trupanion has always been prompt in assessing claims and sending payment. I always recommend you to anyone with a pet.
Insurer: Trupanion Canada
By: Mary
Trupanion has e been patient with me when I did not have funds in the bank for the scheduled [paymen however afer I would phone they woud put it though You can do that if this happens again Thank you Teresa
Trupanion has e been patient with me when I did not have funds in the bank for the scheduled, [paymen however afer I would phone they woud put it though You can do that if this happens again Thank you Teresa
Insurer: Trupanion Canada
By: Teresa
As always my claims are done quickly and explained throughly.
As always my claims are done quickly and explained throughly.
Insurer: Trupanion
By: Steven
They have always paid fast.
They have always paid fast.
Insurer: Trupanion
By: Sue
Easy claims processing but costly!
Claims experience is always good but my premiums keep going up whether I claim or not. Also, for the high premium cost, I wish more was covered (especially preventative measures like regular vet visits, dental care and vaccines). Those things really add up and between those costs and insurance premiums, some months, it's very costly.
Insurer: Trupanion Canada
By: Janis
Easy to deal with quick payments and prompt replies to questions I had.
Easy to deal with, quick payments and prompt replies to questions I had.
Insurer: Trupanion Canada
By: Lindsay