Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Excellent Pet Insurance and Excellent Customer Service - No regrets!
I am not one to leave reviews, but I can't say enough about HealthyPaws. Their customer service is the best I have encountered. They make filing claims simple, if they have questions, they facilitate getting the required documents, and they process the claims within two days, in my experience. Payment is received within days of submitting my claims. Whether I call in or send an email, HealthyPaws staff respond immediately and resolve any issue or question. This pet insurance is one of my best investments.
Insurer: Healthy Paws
By: M.
Quick & efficient service!
Took about a week from start to finish to receive my reimbursement! Yay! In the past, it would take over a month for a reply and/or 2nd submission of all paperwork from me to have someone acknowledge receipt of my claim. :( Everything went smoothly this time! Thank you for the great service! 😊
Insurer: Nationwide
By: Kristi
Very easy claim process, no hassle, and fast payments.
Very easy claim process, no hassle, and fast payments.
Insurer: Nationwide
By: Christie
Excellent customer service.
I was skeptical of pet insurance but have been pleasantly surprised by the quality of Healthy Paws' customer service and ease in filing claims for my border collie. The customer service representatives whom I've contacted by phone have answered my questions clearly and patiently and with good cheer, and I've appreciated the follow-up emails asking how my dog was doing post operation. Filing a claim once you log in takes a minute or less (download the invoice you receive from your vet) and Healthy Paws notifies you via email of the claim's progress through their system. The process is clean and simple. If I had one request, it would be to reduce the monthly premiums, but Healthy Paws' prices are similar to a number of other carriers, and I'd rather pay for the quality than save a few dollars. I tend to be a tough grader, but Healthy Paws deserves top scores. The policy for my dog has provided excellent value.
Insurer: Healthy Paws
By: James
Trupanion Claims Experience
I think the only improvement would be to show me my deductible balance after the claim was accepted. This would be very helpful.
Insurer: Trupanion
By: janine
Very satisfied with the quick response and payment
Very satisfied with the quick response and payment
Insurer: Trupanion
By: Judy
Best Pet Insurance Company!
Always efficient and quick with payments. So relieved there is no clause where suddenly we don't have pet insurance or face a huge reduction coverage!
Insurer: Trupanion Canada
By: Catherine
Easy peasy claims
It is so easy to make a claim. The vet clinic submits the bill and everything Trupanion covers is paid for right then which makes my actual bill and payment so much less.
Insurer: Trupanion Canada
By: Ruth
Hassle free claims
My claims are always dealt quickly, my vet is paid directly
Insurer: Trupanion Canada
By: Lisa
Great service!
I have found Nationwide Pet Insurance to be a valuable resource. Their team is responsive, it's very easy and quick to submit claims online, and payment is issued expeditiously. I highly recommend Nationwide!
Insurer: Nationwide
By: Beth