Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,056 total


September 16, 2020

It was great we only pay our deductible and that makes it so much nicer.

It was great, we only pay our deductible and that makes it so much nicer....other pet insurances you need to pay all then submit.

Insurer: Trupanion

By: David

Useful
September 16, 2020

Samson the Shitzu.

Thank you for all of your assistance. It is a very easy and painless experience

Insurer: Trupanion

By: David

Useful
September 16, 2020

Very quick paying claims and everyone I contact is very helpful.

Very quick paying claims and everyone I contact is very helpful. Plus they pay our vet directly.

Insurer: Trupanion

By:

Useful
September 15, 2020

Quick response and payment.

Easy to fill out claim form and submit bills on-line. Quick response. Quick payment.

Insurer: Trupanion

By: Chalon

Useful
September 15, 2020

Fast, Simple, and Appreciated

My vet was able to do what was needed to assess what was wrong with my dog and send in the bill directly to you. This meant I only had to pay my share. This was greatly appreciated. Now I have a specialist coming to do the needed surgery without a long delay. Thank you

Insurer: Trupanion Canada

By: Heather

Useful
Verified September 14, 2020

If you need insurance, go with trupanion!

When I got my puppy, he came with a 1 month trial of Trupanion insurance. After the month was up I was hesitant (was unsure of the benefits of having insurance) to sign up, but at my Vet's recommendation I did anyway. About 4 weeks later my puppy decided to swallow a plastic toy. Trupanion truly saved me huge costs! They paid over $2,000.00 of my vet bill. On top of that I did not have to worry about submitting any forms or waiting for payment as my vet was able to direct bill them! I am so thankful for their amazing service and benefits.

Insurer: Trupanion Canada

By: Simroop

Useful
September 14, 2020

No fuss, just service.

I wish all insurance companies were like you guys! You are great! The vet sent in the claim, a few days later the money was in my bank account! I was kept informed via email at all times. No fuss, just service.

Insurer: Trupanion

By: Larry

Useful
September 14, 2020

fast payment-easily available for questions

fast payment-easily available for questions

Insurer: Trupanion

By: Iris

Useful
September 14, 2020

Great Experience With Trupanion

I’ve always had great experience with my claims and response time. I have recommended Trupanion to all my friends with pets.

Insurer: Trupanion

By: Vickie

Useful
September 14, 2020

Never had insurance before

It is very easy to apply the cost of the emergency vet to my deductible. Very happy I purchased insurance.

Insurer: Trupanion

By: Barbara

Useful

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