Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Very good
Excelente , summit doctor invoice and in 1 week I had money in my bank
Insurer: Trupanion
By: Patty
Great Insurance, Highly recommend
I am a new pet owner. I didn't know what to expect. I shopped around because I knew pet insurance was a must. After making a few calls I didn't get that sense of comfort until I called healthy paws pet insurance. The gentleman on the phone answered all my questions and was super nice. Then the application process on the website was super easy to complete. I have been in the need to already file a couple of claims and I am amazed on the timing that they are processed and getting reimbursed. It's Fast less than the 10 days mentioned. AMAZED. I will Highly recommend it.
Insurer: Healthy Paws
By: Edith
Not worth it
Pets Best used to be a great insurer. They were so quick at processing claims and the customer service was exceptional - you could always get an answer within the same day, often the same hour (via phone, email, or chat). However, last year things started to get bad. Claims are still very easy to submit! But, my rates jump considerably every year, and claims processing now take over a month. At first, they blamed it on COVID-19, but now that is just how long it takes. I have had claims denied and they will not respond to my attempts to understand why. In fact, the only way to get ahold of them is to call an 877 number and sit on hold for hours, or to submit a response to their chat operator (which never operates) and to never receive a response. I would cancel my policy today but I am still waiting for them to process a claim I submitted weeks ago which I do not want to jeopardize. I would not recommend Pets Best to any pet owner. You will pay much too much for far too little.
Insurer: Pets Best
By: Jennifer
Great Insurance
Healthy Paws is great and not too expensive. My husky is a typical husky, gets into everything and is very accident prone. They have given us no issues with the amount of claims we've had to file. Their claim filing procedure is extremely easy and you get your payment in approximately 10 days!
Insurer: Healthy Paws
By: Giuseppa
First time filing Claim
My pet has been insured for more than a year and luckily haven’t had any issues. Took him for his annual wellness exam. I’m so surprised how easy it was to file for a claim, let alone I got 100% of my claim. I received an email informing me that my claim is complete within a reasonable timeframe. I’m glad I picked this insurance company which is a partner for USAA. Thanks you for the quick and hassle free process.
Insurer: Embrace
By: Ed
Quick payment of claims.
Quick payment of claims.
Insurer: Trupanion
By: Carolyn
Reimbursement for prescriptions
Your online reimbursement procedures are fast and easy to use. Thanks
Insurer: Trupanion
By: Carol
Jason was super sweet and helped me update my payment info ??
Jason was super sweet and helped me update my payment info ??
Insurer: Trupanion Canada
By: Leslie