Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Not worth it
Pets Best used to be a great insurer. They were so quick at processing claims and the customer service was exceptional - you could always get an answer within the same day, often the same hour (via phone, email, or chat). However, last year things started to get bad. Claims are still very easy to submit! But, my rates jump considerably every year, and claims processing now take over a month. At first, they blamed it on COVID-19, but now that is just how long it takes. I have had claims denied and they will not respond to my attempts to understand why. In fact, the only way to get ahold of them is to call an 877 number and sit on hold for hours, or to submit a response to their chat operator (which never operates) and to never receive a response. I would cancel my policy today but I am still waiting for them to process a claim I submitted weeks ago which I do not want to jeopardize. I would not recommend Pets Best to any pet owner. You will pay much too much for far too little.
Insurer: Pets Best
By: Jennifer
Great Insurance
Healthy Paws is great and not too expensive. My husky is a typical husky, gets into everything and is very accident prone. They have given us no issues with the amount of claims we've had to file. Their claim filing procedure is extremely easy and you get your payment in approximately 10 days!
Insurer: Healthy Paws
By: Giuseppa
First time filing Claim
My pet has been insured for more than a year and luckily haven’t had any issues. Took him for his annual wellness exam. I’m so surprised how easy it was to file for a claim, let alone I got 100% of my claim. I received an email informing me that my claim is complete within a reasonable timeframe. I’m glad I picked this insurance company which is a partner for USAA. Thanks you for the quick and hassle free process.
Insurer: Embrace
By: Ed
Quick payment of claims.
Quick payment of claims.
Insurer: Trupanion
By: Carolyn
Reimbursement for prescriptions
Your online reimbursement procedures are fast and easy to use. Thanks
Insurer: Trupanion
By: Carol
Jason was super sweet and helped me update my payment info ??
Jason was super sweet and helped me update my payment info ??
Insurer: Trupanion Canada
By: Leslie
The Best Pet Insurance
As always Trupanion came through with flying colors. All claims are handled quickly and payment is received within days - not weeks or months. I can't say enough good things about Trupanion.
Insurer: Trupanion
By: Marjorie
Quick Processing of Claims
Claim was reviewed and payment processed in less than a week!
Insurer: Trupanion
By: Tina
Completely happy
Upon turning claims I was paid immediately.very satisfied
Insurer: Trupanion
By: Linda
Good service direct billing quick and easy.
Good service, direct billing, quick and easy.
Insurer: Trupanion Canada
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