Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Still deciding whether to stick with them or not
I made a claim for an ear infection my cat had. It was my first claim and I just wanted the $30 applied to my deductible. I figured it would be really simple. The claim took FOREVER to process. It has me nervous for when I need reimbursed for a serious expense. Literally over 40 days to process. My friend works for Trupanion and they require claims to be processed in 1-2 days. It’s astounding to me the difference. Trupanion is more expensive, but I guess you get what you pay for... Anyways the needed records from an old vet. When I provided the vets info they requested the records and sent me an email explaining if they didn’t get the records in 3 days they’d contact me for help getting them. 5 or so days pass, boom email saying my claim is denied because they didn’t get records. I called and got the RUDEST customer rep. She said it’s because I never called back to provide them with the missing records. No one told me the vet didn’t send it! She kept repeating the same line and told me basically too bad the claim is closed. I called the vet and they emailed records the day it was requested. They even forwarded me their original email. I called back and got a much nicer rep who explained the claims auto close after 40 days. She pulled up the records in seconds and said they never got uploaded. She reopened the claim and by the next week the money was processed towards my deductible. Would that have happened if I got the rude woman again? I got pet insurance after spending $10,000 on my dog who died last year from a terrible autoimmune disease. I can’t imagine if I was trying to be reimbursed for one of the regular $2k emergency vet fees. 40 plus days and all that stress and hassle?? I’m already asking friends who they use to see about switching. They need to make sure all their customer reps are like the second woman I spoke to.
Insurer: Pets Best
By: Abby
Great Service!
As always filing the claim is as easy as uploading a picture and a few later and your money is in the bank. It's a great company and a great process!
Insurer: Trupanion
By: Terry
Fabulous experience with Trupanion
Quick review, fast pay. Trupanion is spectacular.
Insurer: Trupanion
By: Jeffrey
Easiest submission/reimbursement EVER!
Very surprised how easy it was to file - and then to receive payment so quickly. Mucho mahalos!
Insurer: Trupanion
By: Leigh
Great person on the phone high prices.
Great person on the phone, high prices.
Insurer: Trupanion Canada
By: Jodi
When I had a question about a payment the claim was reviewed and the payment adjusted.
When I had a question about a payment, the claim was reviewed and the payment adjusted.
Insurer: Trupanion
By: Nancy
My rates go up and I’ve yet to have anything in return.
My rates go up and I’ve yet to have anything in return. I’ve submitted claims that take over a month to get word on anything abou.
Insurer: Trupanion
By: Nicole
Great service
Everything was smooth and processed quickly.
Insurer: Trupanion Canada
By: Jason