Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Thank you Trupanion!
Thank you so much Trupanion! Filing our claim was easy, your response was quick, and your coverage is so incredibly helpful! We are so glad we chose Trupanion for pet insurance!
Insurer: Trupanion
By: Christine
big balance
I never received a receipt. I didn't realize I would have to pay a fee even though I have no deductible . my bill ws like $230 something and I had to pay 93 dollars
Insurer: Trupanion
By: Sandra
Very few reimbursements for services
Took a long time and then didn’t qualify for payment
Insurer: Trupanion
By: Michelle
Very smooth, friendly process
This is the first time I have submitted a claim for pet insurance. I was quite pleasantly surprised at how easy it was to submit my claim. The person who helped me on the phone was friendly and patient and answered all my questions. Best of all, my claim was settled fairly and very quickly.
Insurer: Embrace
By: Nancy
Fast claim payment, great price and peace of mind!!!
Fast claim payment, great price and peace of mind!!!
Insurer: Pumpkin
By: Kay
Always super timely
Always super timely
Insurer: Trupanion
By: Steven
Very pleased with Trupanion
Very easy to submit claims and quickly with response. Highly recommended Trupanion!
Insurer: Trupanion
By: Katherine
Prompt review of claim
Very easy to submit forms. Received confirmation quickly.
Insurer: Trupanion
By: Patricia
Blown away by the customer service and attention to details
First time I've purchased pet insurance and this is on my Australian Shepherd youngster. I got the insurance policy AND the Wellness Rewards policy to boot. Because Fizz is young, I opted to schedule him for a wellness check to fill out the orthopedic exam for waiver of waiting period (rough and tumble boy!) I got a reminder that Embrace had not received it (Vet's office was faxing in, but sometimes those things fail), so I sent an email with the Filled/signed form from the Vet, as well as an image of the bill that I paid for that appointment. I never thought about it falling under the Wellness Rewards, I simply sent it to show that it was actually performed at the Vet's office. Next thing I know, I've gotten an email 3 business days later confirming they received my form and the waiver is applied on the orthopedic side, and 3 business days after that an email confirming they've accepted, processed, and paid for that visit under my Wellness Rewards and a check is on it's way! I think there's a whole lot of industries out there that could take a lesson in how to take care of your customers! Thank you so much!!
Insurer: Embrace
By: Michelle