Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
Other Categories
It’s easy to submit a claim
It’s easy to submit a claim. There never is issues. My money is sent directly to my bank with no issues.
Insurer: Spot
By: Janice
Fantastic customer service
Fantastic customer service. Payments processed immediately, hassle free. Great peace of mind for my fur baby. Highly recommend and would never use another pet insurance. Member since 2021.
Insurer: MetLife
By: customer
Easy Enrollment
Was quick and easy to enroll haven't had a claim yet but hopefully it's as easy as the enrollment.
Insurer: MetLife
By: Shawn Donoho
Great pet insurance plan
I was very happy with my first time experience with making a claim with Fetch. I also received my refund in days. I am so glad I have insurance for my fur baby.
Insurer: Fetch
By: Lee
Best pet insurance experience ever!
So easy to sign up & even easier to submit a claim and receive payment. I’m so happy I switched from our former company to Pumpkin!
Insurer: Pumpkin
By: Mimz
Simple and convenient
Making a claim is simple and convenient. Also payments are speedy. Thank you for all the help in taking care of our dog, it is much appreciated.
Insurer: Pets Best
By: Scott Wakimura
It was easy and very knowledge and
It was easy and very knowledge and . Thank you 😁
Insurer: Fetch
By: Manh saelee
After researching other pet insurance…my decision was with Fetch
After researching other pet insurance for my dog, Ziggy, I decided to insure Ziggy with Fetch. I called last week, July 1, 2026 and spoke with the agent that answered my call and questions that I had concerning costs and coverages. I spoke with a very nice and friendly Pet Advisor from Wyoming, Megan Hampton. She answered all my questions and was never pushy or intimidating. After our conversation, I informed her that I was also considering another insurance co and would do some more research. Today, July 8, I called the phone number that I was connected with last week. I asked the person that answered if he could transfer me to Megan and he was very accommodating. After a few more questions that were answered, I informed Megan that I would like to insure Ziggy with Fetch. She emailed me all the pertinent info I would need to get his coverage started. Thank you Megan for your patience, knowledge, and kindness during this process!
Insurer: Fetch
By: Lila Moses