Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,054 total


July 10, 2026

Great service and good responsive…

Great service and good responsive payment. Thanks

Insurer: MetLife

By: Loyd

July 10, 2026

Quick turnaround for payment!

My sweet dachshund got IVDD and lost function in her back legs. Time is important when this happens. I took her to the emergency vet and she had back surgery an hour later. She is still recovering but has full functionality. Pets Best took care of my claim fully and quickly. Thank you so much! Took away so much of the financial stress!!!

Insurer: Pets Best

By: Susan Kuker

July 10, 2026

Good return fast work

Good return fast work

Insurer: Fetch

By: Regina

July 10, 2026

We appreciate your prompt payment of…

We appreciate your prompt payment of our claim.

Insurer: Pumpkin

By: John and Eva

July 10, 2026

Easy Claims Submission

Submitting claims through the app is incredibly easy, and the claims process is reviewed and turned around quickly. I appreciate the service and tools provided by the Metlife app

Insurer: MetLife

By: Mason

July 10, 2026

Claims paid quickly

It was easy to submit the bills and medical records in the app.

Insurer: MetLife

By: Keely

July 10, 2026

Fast turn around

Fast turn around. Direct deposit.

Insurer: Spot

By: Candida Leon

July 10, 2026

Fast and Easy

I made a claim and within a week it was processed and paid directly to my bank account. I am very pleased with Spot!

Insurer: Spot

By: Matthew Gross

July 10, 2026

The claim process was quite streamless…

The claim process was quite streamless and the payment was quick

Insurer: MetLife

By: customer

July 10, 2026

Quick to respond to our claim and pay us

Quick to respond to our claim and pay us

Insurer: Spot Canada

By: customer

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