Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Emergency Cat Care Experience
The explanation of my plan was clearly communicated. I appreciated the comparison of plans to see what would be a great fit. Also, how quickly I received my refund was surprising and appreciated.
Insurer: Spot
By: Ms. D
The Best pet insurance you will ever find.
I have had Healthy Paws insurance for the last 16 years for 4 cats. Filing a claim is easy, short and hassle free. I have never had any problems gettting reimbursed. Fast payment as well.
Insurer: Healthy Paws
By: LINDA
Easy to submit claim
Easy to submit claim. Was processed quickly and efficiently.
Insurer: Spot
By: Melissa Gillis
I’m not completely happy
I’m not completely happy. It takes a long time to receive payment. I submitted 4 claims on 6/30 and the 3 smaller ones were reimbursed quickly. The 4th which is larger due to our annual teeth cleaning is still “processing.” The app is not user friendly either because you can’t type messages or narrative about your claims or requests for follow up. I literally have to type out a document and attach it instead of being able to access a text box like I’m doing right now to make this feedback comment on my service experience. Fortunately I hardly max out my payout allotments each year (means a healthy dog!) but my premiums go up drastically each year. Instead you add more “spend” allotment as a carry over. I’d rather the premium savings each month but when I’ve asked this I’ve not been welcomed with help.
Insurer: MetLife
By: customer
They authorized my vet to receive pay…
They authorized my vet to receive pay from Trupanion within an hour or two, so I only had to pay my share. 4 stars and not 5, because it was a while to wait in the vet office and they only cover 90% not 100%. With a 500$ deductible +10% of bill, plus cost not covered such as an unscheduled Emergency visit to vet an additional 150$, I paid 800$ in total same day of a 1400$ bill.
Insurer: Trupanion
By: Brooke
Trupanion paid on the spot! No issues and hopefully they will again with the specialist
Gave me good information on what they pay and what I'm responsible for. The ease of getting covered is great.
Insurer: Trupanion
By: Cindy
So easy to use web site for a claim
So easy to use web site for a claim Am so happy to have insurance to help with pet bills. Thank you for the great customer service
Insurer: Pumpkin
By: customer