Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Filing a claim is quick and easy
Filing a claim is quick and easy. I had my doubts but I am glad that we went with Met Life. Now we have peace of mind.
Insurer: MetLife
By: Marie
Everything went perfectly
Everything went perfectly! You guys handled my claim immediately and in two weeks I received my refund. I was shocked at how quickly I received it! I really appreciate the great customer service!!!
Insurer: MetLife
By: Michele Derby
prompt processing of claims and payment
prompt processing of claims and payment
Insurer: Trupanion
By: Robert
Im so glad I got puppy insurance
Im so glad I got puppy insurance. Literally saved my pocket book for this unfortunate emergency. pup is good now after multiple visits. Met life was very fast in replying, paying out the remaining expenses. The website is so easy to use.
Insurer: MetLife
By: Amanda
There was no explanation of when the…
There was no explanation of when the policy could be used prior to submitting a payment. Once I paid the premium, THEN I was informed as to how long the wait time would be. That needs to be addressed.
Insurer: MetLife
By: Laura Hughes
Website was easy to use
Website was easy to use. Received payment in a timely fashion. Received emails asking about Mina’s recovery.
Insurer: Healthy Paws
By: Marcia Drew
Put three claims in for my cat and in…
Put three claims in for my cat and in less than a week my claims were approved and I was reimbursed what I was owed. Couldn’t be happier with MetLife pet insurance.
Insurer: MetLife
By: customer
Payment arrived.
We have not received our payment yet, however, I’m sure it takes a bit of time. Everyone I speak to is always helpful and polite. Our check arrived today. Very prompt. Thank you!
Insurer: Trupanion
By: Nancy Falcone
Claims process is easy and payments are…
Claims process is easy and payments are received within 2 or 3 days. I would make it 5 stars if they billed the clinic, directly, right at time of visit but Ive been quite satisfied overall. The monthly payments are more reasonable than other companies as well
Insurer: Spot Canada
By: Heather