Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Prompt Claim Review
We are very please with quick claim review and approval, but we have NOT gotten the check in the mail yet. I got the Voided copy with the claim details, but not true check in the mail. Has it been sent yet????
Insurer: Nationwide
By: Jay
Worth it
I am very thankful for having pet insurance ! It really help with the cost of my dogs vet bills . The only improvement I would like to see is better communication. Claims should only take 30 days to process and mine took longer than that . I think just a friendly email saying that sorry for the delay but we are still processing your claim we will keep you updated every two weeks or so ? Once I did contact nation wide to check on what was going on with my claims I got a very fast response and then within days my claims were processed ! That was very nice
Insurer: Nationwide
By: Haley
Submitting Claim improvement opportunity
This is the first time we have used pet insurance and we are so excited it is offered through my place of employment! So after the most recent (and first) claim I submitted - I realized that it would be very helpful if claims could be submitted via my smartphone as we can our own dependent care and health care claims (via another company) rather than printing off a claim form and sending via mail. The overall process was a bit labor intensive. Also- there seems to be a glitch in the website where it asked several times extra information about our pets - but would never save the info I submitted (I tried several times over a few day). I ended up telling someone I talked to via customer service, who was very helpful....she ended up entering this info for me.
Insurer: Nationwide
By: Stephanie
I am really proud of Trupanion
I have always appreciated my business with Trupanion but the new direct billing option is absolutely amazing. SO much easier than before. I am really proud of Trupanion!!!
Insurer: Trupanion
By: Sara
It was easy
It was easy and relatively straight forward. The form is a bit small for some information, like the vet clinic names and explanations. And I would have loved a more explanatory letter, especially after the first claim experience, to show what everything means, and how things were calculated. It was a bit confusing at first. But overall it was a very easy experience and I would definitely recommend Trupanion to others.
Insurer: Trupanion
By: Jacinda
Paid the bill directly
Trupanion paid the bill directly to the vet!
Insurer: Trupanion
By: Jeffrey
Everything is always so easy
Everything is always so easy which makes it easier to focus on our pets health vs bills :)
Insurer: Trupanion
By: Ally
Filing the claim is easy
Filing the claim is easy as the veterinarian office does it and Trupanion is prompt reimbursing me. I have recommended Trupanion to a number of people.
Insurer: Trupanion
By: Jennifer
Love being able to check the status of my claim online. Easy to do business with.
After my Mini Schnauzer was attacked by two German Shepherds I didnt want to do is have to worry about how I was going to pay for her vet bills. While I still had to pay for everything up front and maxed out in credit, I was able to easily submit my claims and provide my banking information. By the time the credit bills rolled in the claim had already been paid (minus all the stuff they manage to say is not-covered) and I was able to pay most of the credit used. Being able to submit the claim so easily, check the status on line, and receive the information in a reasonable amount of time was so beneficial. My little girl is back to normal again!
Insurer: Hartville
By: Anne
No surprises, just payment as expected! No hassles either.
Did my own rough calculation and the payment was right on!
Insurer: Nationwide
By: Daniel