Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Don't buy this online and check to see you get what you pay for
I went online and purchased two policies - one for EACH of my cats, or so I thought. When I logged in to check on the account, upload photos of my cats, etc. I found I only had ONE policy for one cat. They took payment for TWO cats, but only sent me one policy. They're not available on the weekends.
Insurer: Pets Best
By: Becky
I am very pleased.
I have been very pleased with the prompt payments I have been receiving. The customer service representatives have always been knowledgeable and helpful.
Insurer: Pets Best
By: Anna
Claims process is simple.
I appreciate the simplicity of the entire claims process from start to finish. Being able to submit a claim from my phone via the app is wonderful! I can snap a picture of the receipt while checking out after an appointment and file the claim. Also, being able to set up direct deposit is a huge plus. The time between submission, approval and deposit has been generally no more than a week.
Insurer: Pets Best
By: Breana
Fast turn-around time.
Fast turn-around time, clear explanation regarding the submission. Wish I had been able to have this with my previous three dogs!
Insurer: Pets Best
By: Carla
Easy process
It was an easy process, didn't take a lot of time.
Insurer: Trupanion
By: Lara
Always taken care of
Always taken care of quick and fairly!
Insurer: Trupanion
By: Nicolan
Very happy with our Nationwide Pet Insurance!
We have been very happy with our experiences with Nationwide for our pet's insurance. From submitting a claim to getting a payment it couldn't be easier.
Insurer: Nationwide
By: Karen
Best insurance ever
So easy to use Refunds arrived within a month.
Insurer: Nationwide
By: Joan
Great coverage
Great coverage. Vet submitted bill paid no questions asked. Provided full and quick payment. I am impressed and very happy I selected nationwide
Insurer: Nationwide
By: Diane
Easy to work with
Nationwide is so easy to work with. Pay claims in a timely manner.
Insurer: Nationwide
By: Tami