Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Knowledgable and prompt Customer Service
I made my first claim under the Wellness Coverage recently. It was actually my first claim since enrolling in Embrace. Pleased that the refund was prompt and that it is able to be directly deposited into my bank account, a time saver.
Insurer: Embrace
By: Susan
Easy reimbursement process.
Thank you for the easy process for reimbursement. It is greatly appreciated.
Insurer: Nationwide
By: April
Easy, quick response
I submitted a claim for a wellness visit. Was so easy, scan, click to upload and send. Heard back a day later that it's covered. Thank you for making this so convenient!
Insurer: Embrace
By: HEATHER
Amazing company, everything is so easy and explained simply!
I really cannot say enough great things about Nationwide pet insurance. Submitting a claim is so easy and they always are able to help me out with any questions!
Insurer: Nationwide
By: Carli
Thank you for being there for Joey!
Was very pleased with the quick turn around on the claim. It was easy to use.
Insurer: Nationwide
By: Suzanne
Great pet insurance
I have appreciated the color process for submitting and tracking claims. Love the new Chase electronic payment option.
Insurer: Nationwide
By: ERIN
Great insurance coverage for my pet
This company pays in a timely manner. Customer Service was great ! Awesome coverage
Insurer: Nationwide
By: Donna
This company is how all insurance companies should be run
A great company. Sign up was easy. Their mobile app was easy to use, especially for submitting claims. Most importantly all claims were processed and reimbursed promptly and hassle free. I wish all insurance companies are as efficient and fair. Highly recommend for all pet parents. You will not regret it.
Insurer: Healthy Paws
By: Maggie
Better Than Pricey Human Insurance
I signed up with Healthy Paws just one month after adopting my dog, Lilly, in 2012. We have remained customers ever since. Healthy Paws has been there for emergencies and prolonged illnesses - and every step of the way they have been nothing but supportive and efficient. Submitting claims is simple and payment arrives within 2 weeks (usually less than one week). The few times I've called with questions, the customer care team not only answers knowledgeably but they also take the time to share genuine concern about Lilly's recovery process. The added pet owner signature for each customer care rep sharing his/her special pet is an added bonus. If only my health insurance could be as great as Lilly's!
Insurer: Healthy Paws
By: Erin
The reimbursement was quick and easy to apply for and the money came in a reasonable period of time.
The reimbursement was quick and easy to apply for and the money came in a reasonable period of time.
Insurer: Nationwide
By: Chris