Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Electronic Payment Problems
Very good service. Request for additional Vet information to complete my claim was totally understandable but found the electronic payment confirmations a pain. Both Nationwide & my bank need confirmations to pay. Why do I need to confirm I want payment. My payments expired after I followed procedures but not correctly I guess. Chase advised I needed to start over with Nationwide. Thankfully I was told they would cut a paper check. I will be opting out of electronic payments but the quick recovery from Nationwde was excellent.
Insurer: Nationwide
By: Ron
First, I can send claim form
First, I can send claim form, copy of vet charges via email. And the return reply timing was very fast and efficient. Also, I have already received the reimbursement in the mail. All of this in less than 7 days...start to finish. Thank you!
Insurer: Trupanion
By: Timothy
I was able to submit my claim online
I was able to submit my claim online and within a matter of days it was processed and I received payment.
Insurer: Trupanion
By: Heidi
instant claim approval
instant claim approval, didn't need to pay up front
Insurer: Trupanion Canada
By: Jody
Extremely responsive to questions claims etc.
Extremely responsive to questions, claims, etc. Competitive pricing for plan coverage. Speedy payout of claims. What you see is what you get with respect to claims pay outs.
Insurer: Trupanion Canada
By: Krista
Extremely helpful
Extremely helpful in getting us caught up on a payment
Insurer: Trupanion
By: Sam
Fast and efficient
First, I can send claim form, copy of vet charges via email. And the return reply timing was very fast and efficient. Also, I have already received the reimbursement in the mail. All of this in less than 7 days...start to finish. Thank you!
Insurer: Trupanion
By: Timothy
Claims process
I was able to submit my claim online and within a matter of days it was processed and I received payment.
Insurer: Trupanion
By: Heidi