Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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The service and speed of payment is terrific
Excellent customer service and quick payment!
Insurer: Nationwide
By: Jay
Easier than I thought
I submitted my claim using vitusvet. Was absolutely hassle-free. I got an email when they received my claim and another as they were reviewing it. When my claim was approved I was able to have it sent directly into my bank account, there was no paperwork involved
Insurer: Nationwide
By: Joanna
Very pleased with insurance contract for my dog.
Submitting claims has been easy. I like the new process of direct deposit of my checks. Save a tree!
Insurer: Nationwide
By: Kathleen
Extremely quick payment. Love it!
I have been wanting to switch my pet insurance for several years but just hated to make a change. Now I'm glad I did. It was easy to sign up and my premiums are cheaper and payroll deducted. Used the insurance on the very first day it became effective with no problem. Insurance sent my check very quickly! So far it's been much better than my old pet insurance company!
Insurer: Nationwide
By: Constance
Excellent and affordable couldn’t be slightly easier to follow up
Nationwide as been affordable, fair and quick to pay. The app used to submit claims is simple and easy. I’ve found it difficult to find out how to reach someone with questions and to dispute a claim. All in all very happy
Insurer: Nationwide
By: Wendi
Awesome group of people, ready to help process claims timely.
This was the first time I had put through a claim for my pet who was in the hospital for 5 days. The paperwork was sent in and before I knew it the check was in my account. Awesome group. Caring people.
Insurer: Trupanion
By: Gail
Awesome group of people, ready to help process claims timely.
This was the first time I had put through a claim for my pet who was in the hospital for 5 days. The paperwork was sent in and before I knew it the check was in my account. Awesome group. Caring people.
Insurer: Trupanion
By: Gail
No response
Horrible not to call back they pull the payment out for both of my dogs I’ve never gotten reimbursement for any of my vets visit First I was told they did not receive them then I was told the vet had to do them and all being said receive nothing
Insurer: Pets Best
By: Ivy
Hassle free.
Hassle free. Have my policy number to my Vets office and they took care of the rest, my next involvement was an email saying it was accepted towards my annual deductible.
Insurer: Trupanion Canada
By: Marc
It's very easy
It's very easy to submit claims, and I always get my money back quickly. It would have been a 10, but the premiums are very high, and just keep going up, so I hesitate to recommend pet insurance to most people.
Insurer: Trupanion Canada
By: VIVIEN