Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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surgery claim
Nationwide was prompt and clear with the reimbursement for my pet's surgery.
Insurer: Nationwide
By: MaryAnn
Excellent claims service
The service that we have received in the 2 years IZZY has been a member of Nationwide Pet has been superb. The claims have been paid in less than 30 days and the process of receiving the money electronically is very easy. A great experience for us. We are renewing the policy in Sept and look forward to continued great service.
Insurer: Nationwide
By: Dennis
Not timely on claims
I am not happy with the claims review process. You say it can take up to 30 days to review a claim. However, then you ask for more information and then take another 30 days. I have a claim outstanding from June 27th. The initial review still indicates "complete" however, additional information was requested. So another 30 days started. Then, I received a letter stating they needed more that. My dog had a urinary infection and needed antibiotics. It doesn't seem like this diagnosis takes a genius to accept and pay. I think this is ridiculous. I just started this plan thinking that it would be good. Pay promptly and it will be.
Insurer: Nationwide
By: Judith
Lengthy complicated claims handled easily and payments reasonable
Over many months, my little dog saw several different vets, specialists, and some alternative practitioners. I submitted about 8 claims so far and there will be more to come, all for the same issue, and these crossed over one claim year and into the next. The ASPCA phone app, and a very patient person on the phone at ASPCA who walked me through the procedure, made it fairly fast and easy to submit all the claims. The explanation of benefits forms returned to me (via email) were clear and easy to understand, and the reimbursements made were reasonable. Thank you ASPCA!
Insurer: ASPCA
By: Harriet
Amaxing Claims Service
I have an English Bulldog with significant allergy and skin issues... thankfully we made a smart decision in buying pet insurance. Trupanion continues to deliver amazing claims service. They are professional, timely and accurate with payment of all claims... and we submit an average of 2 claims per month. Don't hesitate to buy protection for your pet... and understand your policy and it's limits - Trupanion is one of the best!
Insurer: Trupanion
By: Troy
Fairly prompt payment
Overall Nationwide does a good job of reviewing and making payments.
Insurer: Nationwide
By: David
Long time to process claim
I submitted a claim of 190.28 on August 14, 2018 and another one for 35.00. I should be getting a reimbursement of 90% since I was 24.00 short of my 250.00 deductible. It has been 3 weeks and it still says it's processing. I called a week ago and was told it can take 2-3 weeks. Still waiting, not happy about the amount of time it takes to get reimbursed. Thankfully this wasn't too costly of an illness.
Insurer: Hartville
By: Victoria
Really loved the experience.
Really loved the experience. Filling claims and receiving reimbursement couldn't be easier and faster than at Pets Best. Thank you.
Insurer: Pets Best
By: Dipna
The process is easy and very fast.
I submitted a claim for an accident my dog had. The claim submission process is good but for me takes a bit of time to scan the bills and then add them to the claim form. The bill is submitted to me in paper form. Other than that The process is easy and very fast. I received my claim money within a week or so, with direct deposit to my account. I personally suggest to my friends to sign up with Pets Best.
Insurer: Pets Best
By: Janis
Pets Best is the Best!
Pets Best is the Best! I have had many dogs and have never had insurance on them . Remington is my newest and I heard about Pets Best from a friend. Remi sustained a freak injury to his tail and needed a partial amputation right away while we were on vacation 0n Cape Cod. Although he has had a few set backs due to the healing process and being a very happy one year old it is very hard to keep his tail from wagging, he needed a revision of his tail amputation . The vet later sent me to a specialist to make sure he didn't need a third amputation Luckily for now things are looking great. Pets Best has sent me my reimbursements so quickly I was rather shocked. I am so happy we chose them. Kerri and Remi
Insurer: Pets Best
By: Kerri