Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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OUTSTANDING! 4 PAWS WAY UP!!!
Trupanion came through for us with flying colors when Doogan had elbow surgery last year and reimbursed me in LESS THAN A WEEK for about 90% of the cost of surgery!! I was very pleased when VCA informed me of the Trupanion Express process which was immediate reimbursement for what you would cover deducted from my bill on the spot. Very impressive. Did not have to submit any forms with "express" my Vet did it all. Keep up the OUTSTANDING work!
Insurer: Trupanion
By: Patty
Great Safety Net
Like every pet owner I know, we would do anything for our girl. Knowing that Nationwide helps defray the costs gives us extra peace of mind. Always seeing a claim through to quick payment is greatly appreciated.
Insurer: Nationwide
By: donna
Faster Payment Reimbursement
I would help if reimbursement of monies spent was faster
Insurer: Nationwide
By: Laura
Extremely Pleased
After reviewing several pet health insurance plans we decided to go with Nationwide and we are extremely pleased. Unfortunately, we have had to use the Vet Help Line, Major Medical, and Pet Wellness Options even though our male boxer is only 11 months old! Nationwide has always went above and beyond with their customer service, taking as much time as needed to explain what is covered through our policy. The payments are very easy, especially with the electronic payment options. We have not experienced anything negative with Nationwide through the numerous claims that we have filed.
Insurer: Nationwide
By: Benjamin
Glad you have our back
Reconciling our medical payments on-line with Nationwide saves a lot of wait time and hassle.
Insurer: Nationwide
By: John
Amazing
Kind , compassionate, efficient, service. Direct billing was available through our vet. No questions asked. They really do honor everything as outlined in the policy. No hassle what so ever
Insurer: Trupanion
By: Donna
Be sure to get the name of the condition being treated.
The only problem I have had was when the vet didn't put the name of the condition being treated on the invoice and I didn't know what it was. I submitted the claim with the DIAGNOSIS box blank. Don't do that because your claim will be rejected! However, the rejection notice has a space to enter the missing item and return for reconsideration.
Insurer: Nationwide
By: Stuart
This Insurance Pays!
Thank you for the prompt payment on our recently submitted claim ! Everything I have submitted has resulted in some reimbursement. So many times you wonder if it is worth it to get the insurance and the answer with this policy is YES!
Insurer: Nationwide
By: Lisa
Great response time on claims. Nice succinct emails.
I faxed another vet visit last Tuesday and I don't think it was received so I re-faxed the 2 pages today.
Insurer: Nationwide
By: Jane
Claim Paid
Nationwide reviewed our claim (within a month - although it was closer to the 30 day mark) and paid it without any back and forth or question. Our 8 month old Golden Doodle swallowed a pair of underwear (without our knowledge) that proceeded to get stuck in his small intestine. when he vomited about 15 times within a 10 hour time span, we knew something was wrong. The vet required same day surgery and Nationwide saved the day be completely covering our claim (everything was paid for, even the cone and overnight stay with the exception of the special diet). Thank you!
Insurer: Nationwide
By: Taylor