Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Easy but long process
Filing a claim is easy, but long. I forgot to have our vet put our dog’s name on his itemized receipt, and so it took another month (two total) for his claim to get approved.
Insurer: Nationwide
By: Elise
jerry
You guys are awesome! Yes, I may have to wait 30 days for reimbursement, but the check does come and surely makes things nice. I have been with VPI for 6+ years and have absolutely no problems. It can get a little costly when insuring three dogs, especially with the cost continually rising with their age; but it is well worth the cost.
Insurer: Nationwide
By: Gerald
Coverage
The insurance for my four legged baby is good to have; however it would be better if we didn't have to wait 3-4 weeks to be reimbursed. This is my first time having insurance for him, so I didn't know that we pay then get reimbursed, I feel it should have been explained by an agent. Overall it's good insurance.
Insurer: Nationwide
By: Aisha
Nationwide came through!
Our 10 year old Yorkie mix woke up one day and was really acting lethargic. He tried eating a little but then refused as his evening meal rolled around. Then throughout the night he started vomiting everywhere much to my horror. The next morning I called our vet and they saw him quickly. We live in the country so I thought he got a hold of a wild animal, or worse ate something poisonous. The vet treated him and the next day he still wasn't any better so they thought he may have an obstruction which luckily wasn't the case either. So now x-rays and ultrasound added to the bill. .sigh... Basically after giving him various medications and staying the course he started improving and finally within a few days he was getting much better. Never really knew what it was but we filed our claim, and although it took awhile, (they needed records from previous vet) Nationwide came through and covered much of the cost. We really appreciate the peace of mind that our pet insurance will really pay! Thank you Nationwide.
Insurer: Nationwide
By: Kathleen
No Hassles, and timely reimbursement. thanks!
Time of reimbursement after submission of claim was the time allowed stated in the policy. Thank you for a hassle free reimbursement. I liked the automatic deposit option. That was very time saving.
Insurer: Nationwide
By: Sherry
TERRIBLE
Trupanion kept charging my credit card even after I canceled the policy AND changed my credit card number. They have a clause in all the fine print that says they can request your new card information from your cc company AND get it!! It’s outrageous! I had a policy for years and NEVER used it, then they took me for an additional $400 after I canceled. Do not use this company! I can only imagine how terrible they would be if you had a claim. This company is unethical and has no moral standard. I can’t say enough, stay away!
Insurer: Trupanion
By: Kelly
Pet Insurance with wellness care has been great!
To be honest I was a little skeptical that the pet insurance with wellness would work out. But Nationwide has been quick with reimbursements and has not denied any of my pets care, both emergency and normal checkups.
Insurer: Nationwide
By: Chris
Couldn’t be happier!
My pup had an emergency with 3 vet visits within 24 hours. I took a photo of the receipts, uploaded to the app and had the reimbursement within a few days. Being able to focus on my dog getting better and not the bill was a huge relief. I can’t express how happy I am with HealthyPaws.
Insurer: Healthy Paws
By: Lauren