Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Delivered on their promise!
My dog suddenly became sick and I took him to an emergency vet. To my shock, my pet had been sick for a long time but never showed signs as he was always happy and playful and looked healthy. After tests had been run and an over night stay at the vet clinic, I had to make the heartbreaking decision to put my pet down. The last thing on my mind was having to deal with the financial side. I simply submitted my claim to PetsBest and they handled the rest. I did not contact them to cancel my policy but during the process they took care of that and even refunded payments that were made after the passing of the my pet. I would of course rather still have my beloved pet with me, but based on the policy I had with them, they delivered on their promise. The claim process was very easy, and they were great about keeping me informed on the status of the claim and when payment was made. I would definitely recommend PetsBest and will be using their services in the future with my next pet!
Insurer: Pets Best
By: Priscilla
Pets Best was very fast handling our claim.
Our little girl Chiwana {she is a Chiwene} had injured her back and had to go to the Vet. When we submitted our claim it was just several days until our claim was settled. Pets Best is a great place to get insurance for your pet.
Insurer: Pets Best
By: curtis
Nationwide is a first rate operation who cares about its customers and are very trustworthy.
Nationwide is reliable and pays claims in a timely fashion. They are straightforward and fair in their decisions and do not give folks the runaround as do some insurance companies.
Insurer: Nationwide
By: Denise
Easy to submit a claim!
It was easy take a picture and send it in. Received a check with in a week I am very happy with you!
Insurer: Pets Best
By: Lori
Nationwide *is by your side*.
The claim submission process was easy and efficient. I had no problems submitting my claim forms and receiving my payments. I am glad that my husband and I decided to obtain pet insurance for our puppy. We have peace of mind knowing that in case we need to go visit the vet, we are covered with Nationwide.
Insurer: Nationwide
By: Rosy
Quick and easy to file.
It was quick and easy to file the claim and get a response regarding it.
Insurer: Pets Best
By: Victoria
I have been very happy with the service I have received!
ASPCA has been very swift with payment of services and always very helpful when needed. I will definitely recommend ASPCA!!
Insurer: ASPCA
By: Amy
Fax or mail? Let's get out of the 1980s please
This process is painful. Fax or mail something in...then wait....wait.....wait...then get a check. it shouldn't be this difficult.
Insurer: Nationwide
By: Steven
Easy reimbursement
Easy reimbursement and I know my babies are taken care of.
Insurer: Trupanion
By: Sidney
No problem with late claims
I was late in submitting my claim (past the recommended 90 days) not a problem at all - which was such a huge relief. And then, there is never any hassle in getting paid out for the claim- no ridiculous wait times on hold trying to talk to someone- you just submit the claim and Trupanion pays me. It's so refreshing in terms of insurance!
Insurer: Trupanion
By: Tammy