Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Claims
Filing claims is an easy process. I like the status updates by email. I also like the payment going to my bank.
Insurer: Nationwide
By: Pam
Nationwide just wants my money
Agent did not inform me my first payment would be double. It seems like Nationwide finds reasons to not cover expenses. What is my monthly payment really cover? Some reimbursement when something major happens? Maybe? They seem to cover expenses that I could get free or at a reduced price from select providers anyway.
Insurer: Nationwide
By: Tammy
Excellent customer service
Very easy to submit claim and receive payment
Insurer: Nationwide
By: Danielle
ASPCA is a great company
We filed a claim and they processed it quickly. They called to check up on our dog and how he was doing.
Insurer: ASPCA
By: Deanna
Great So Far
The wellness plan has covered my pup multiple times 90% of the full amounts. The insurance has processed the claim within 2 days! Great policy so far. Keep it up PetsBest!!
Insurer: Pets Best
By: Leana
Great Insurance
My dog recently broke hsi CCL that required an expensive knee surgery. ASPCA was able to reimburse that. Submitting a claim is very simple on the mobile app, although it took some time to process. But I'm very happy with their service so far. A agent even called to check up on my dog to see how he was doing.
Insurer: ASPCA
By: Rayine
Healthy Paws is wonderful!
My Golden Retriever chewed he handle off of his leash. He had to have emergency surgery as a thick string from about 3" of leash, still in his stomach, had wound around his large and small intestines. I submitted my claim to Healthy Paws. They responded immediately to let me know my claim had been received. Then again to let me know it was being processed. Then again telling it was completed . Two more times to ask how my pup was doing and hoping for a speedy recovery. This company is awsome!
Insurer: Healthy Paws
By: Peggy
Thank you
Your refund was done in a timely manner.
Insurer: Nationwide
By: Jeanne
Happy to be a Pets Best customer.
I had a very positive experience with Pets Best Insurance from the beginning. Our visit to the vet was on August 6, 2018, for Sebastian's first annual exam. I received my reimbursement payment within five days after filing my claim. I am happy to be a Pets Best customer.
Insurer: Pets Best
By: Eleanor