Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Easy to get your reimbursement through a simple picture!
Our chocolate lab suffered an elbow injury and needed an xray and MRI to diagnose the exact problem. These were both $1000+. We of course went through with the procedures. All we had to do was save the receipt, take a picture using my phone and upload it to the mobile app, and just a few weeks later got a direct deposit to my bank account! Very pleased with the service provided, and how simple it is to get your money.
Insurer: Nationwide
By: Alison
Easy company great coverage
Trupanion coverage is what I wanted for my two dogs. I am able to choose my deductible. I can email my forms and my payment is directly deposited into my bank account.
Insurer: Trupanion
By: Sue
Easy to get your reimbursement through a simple picture!
Our chocolate lab suffered an elbow injury and needed an xray and MRI to diagnose the exact problem. These were both $1000+. We of course went through with the procedures. All we had to do was save the receipt, take a picture using my phone and upload it to the mobile app, and just a few weeks later got a direct deposit to my bank account! Very pleased with the service provided, and how simple it is to get your money.
Insurer: Nationwide
By: Alison
Nationwide Pet Insurance is a blessing
We are so thankful that from day 1 we signed up for Nationwide Pet Insurance. It has been very easy to work with them and the ability to call for advice is wonderful. The process for payment has been very easy and quick reimbursement. Thank you for caring about our furry little girl <3
Insurer: Nationwide
By: Maryjane
Best pet insurance
Nationwide is the best policy for my Bitsy. It covers all her tests, doctor visits, medications. So easy to use and they even do direct deposit to reimburse you. We wouldn't be without it.
Insurer: Nationwide
By: Patt
Unprofessional on the phone
I was recently forced to switch to pets plus us because PC pets was not renewing or offering pet insurance anymore. I called them to see how the transition was going to take place. They told me that my account would debited on the 23rd of every month. I have a special account for bills only to keep track of stuff. That was fine, it was actually debited on both the 22nd and 23rd. I was not notified that I needed to have double the payment available even after verifying everything on Monday the 20th. So because I was not aware that I needed to have extra money in my account I will receive an NSF charge. They said that they would reimburse me because it was their fault within 7-10 business days which is unacceptable since it’s not a claim it’s their mistake. If I did not pay my insurance on time and waited 7-10 business days would my pet still be insured? I asked to speak to a manager and the girl that I spoke with hung up on me and I’ve yet to hear from a manager. Not the best way to start, I will be looking for a new company that doesn’t hang up on their customers:)
Insurer: Pets Plus Us
By: Monica
Claims and regard
The ease of filing and payment. The regard and concern for my fur baby is sweet.
Insurer: Nationwide
By: Shelly
No Issues
Dealing with Nationwide over the last 2 years has been great. Fax the claim and get reimbursed. Although, the claims process is taking longer than previous submissions and recently got a note that Nationwide has filed for a +50% rate increase.
Insurer: Nationwide
By: Joseph
Overall, very pleased with Nationwide.
Apart from having to send a claim in 3 times to be reimbursed. I am very pleased with Nationwide's coverage and they send you your check in a timely manner.
Insurer: Nationwide
By: Rachel
Long waiting period for reimbursement
I recently got this pet insurance with the wellness plan added for my dog, and I am surprised at how long it takes to get a reimbursement check or anything notifying me that the claim is in progress. Is there any way I can know that a claim is pending? Or do I just have to guess? Of course the first year having a dog is the busiest because we've been going to numerous appointments every month. I think uploaded 4 claims and only got 1 check back. Please let me know if there is any way of me finding out if they are pending? Through the app?
Insurer: Nationwide
By: Caitlin