Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Paid claim, easy to use website . Nothing like human health insurance, very easy.
Easy to upload documents, paid claim within a month
Insurer: ASPCA
By: Alli
Worst experience with insurance companies
We have submitted several documents, including screen shots from VCA of all payments made to the VCA for our pet Harley. Yet, we still have not been fully reimbursed from our insurance. Look at the documents, all the information is there. Every time I call, I get the run around. I would not recommend.
Insurer: Nationwide
By: Brian
Overall good experience.
Quick turnaround. Like that I can be reimbursed electronically. Would LOVE to be able to submit electronically either via an app or email where I can upload/send digitized receipts. Sending faxes or via postal mail is very dated :(
Insurer: Nationwide
By: Sheila
I recently switched my Dogs from another Insurance Carrier
I had 4 dogs insured with another carrier and had very few claims paid. They found a way to make everything a pre existing condition. I was in the Emergency Clinic waiting room and another Client said how easy NAtionWide was and what peace of mind it gave her. I wasn't respecting to find a rock in my dogs stomach when they x-rayed her. She and her brother had broken into a can of dog food and I thought I was getting an xray for so I could sleep without worry, The Clinic filed the claim and very quickly I had money transfered to my checking. I have since added my 3 month old puppy and will continue to use them for my dogs and recommend then to friends!
Insurer: Nationwide
By: Cynthia
Easy access
Easy to file a claim with the app. The turn around time to get a reimbursement check is about 10 days. Very happy with this insurance for our puppy.
Insurer: Nationwide
By: Brianna
Very quick and easy
This is my first experience with pet insurance and it has been great. I was sent the simple forms and instructions for submitting a claim and they give you email updates in the status of your claim! Check refund came quickly! I’m very happy with nationwide !
Insurer: Nationwide
By: Cyndee
The Most Amazing Company
When our baby girl Sandy started throwing up, it was time to get things checked out. Only 4 1/2 years old, she was diagnosed with Evan's Syndrome (most likely caused by lymphoma). After 3 months of weekly vet visits, our bill was over $24k and we were reimbursed over $15k. Because of Healthy Paws, we were able to afford the treatment that gave us several more happy months with our lovely girl. After the first claim, which took a few weeks while they reviewed her medical history, claims were processed and payment was received within 2 weeks. The process was so simple. I cannot recommend them enough.
Insurer: Healthy Paws
By: Megan
Claim submission is a breeze
I've had pet insurance with another company before & they were nothing short of a pain in the ass to deal with & they still denied several of my claims that they should have paid; I've had none of that with Trupanion, every interaction with this company has been great! Not having to worry about having to argue over every claim & continually follow up with multiple call backs has been worth it's weight in gold! And the claims submission process is a breeze! Awesome!
Insurer: Trupanion
By: Bj
Great service
Great service helpful fast payment and you can get a pre approval so you know its covered people care not everything is covered but Major stuff is
Insurer: Trupanion
By: James
No Value
what you would expect from an insurance company, as soon as i hit my deductible, every one of my dogs claims became a preexisting condition. Never saw a single reimbursement check. WOULD NOT RECOMMEND!
Insurer: Healthy Paws
By: Calvin