Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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They have been there for me & my cat
I submit my claims within 48 hours & have never had any issues with this or recieving payment. Friendly customer service ready to help when needed. Am glad I have this insurance.
Insurer: Trupanion
By: Greg
Disappointed in the system.
Disappointed in the system. Wasn't aware that deductible was per medical issue. Also, claim was denied first time and had to appeal the decision, taking more time than the claim was worth.
Insurer: Trupanion Canada
By: Mark
Always timely payments
Always timely payments and such friendly, knowledgeable and always helpful people when I have had to contact you all, and, most importantly, caring and empathy about our most important family members! Thank you!
Insurer: Trupanion
By: Virginia
It was fast and easy.
It was fast and easy. I was just a little surprised for some reason that I didn't understand each incident had its own deductible until I had to file my first claim.
Insurer: Trupanion
By: Kristen
Always timely payments and such friendly,
Always timely payments and such friendly, knowledgeable and always helpful people when I have had to contact Trupanion, and, most importantly, caring and empathy about our most important family members! Thank you!
Insurer: Trupanion
By: Virginia
Easy to submit claim and fast processing
It's very easy to submit a claim, once I have the detailed receipt for the vet visit and Nationwide surprised me with the short turnaround in processing the claim. The only thing I would suggest is to make it easier to enter the clients bank information if they chose direct deposit, through the Nationwide site, instead of a separate text from Citibank.
Insurer: Nationwide
By: Gloria
Thanks!
I appreciate the ease of filing claims, having done it now a few times - its a breeze. Would be nice if the reimbursement was faster, but I got it before the credit card bill was due, so no real issues there.
Insurer: Nationwide
By: Matt
Good Coverage
The only reason I rated a 9 instead of a 10 is the length of time it takes to get a reimbursement check.
Insurer: Nationwide
By: Robin
Trupanion gives me such peace of mind I wouldn’t be without it.
Caring compassionate and timely payment.
Insurer: Trupanion
By: Pamela
“Good job”
You do a good job however you need to show the deductible and what the balance is left to go.
Insurer: Nationwide
By: Jerry