Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Says no to a lot, takes a long time to process, but does reimburse if they accept the claim
I was able to get this insurance through my work after I retired and it is deducted from my pension check, so that is very handy. Many things are not covered, including one injury to my dogs leg when he fell playing, and now they will not pay for any future leg injuries. His auto immune disorder I understand, since he had it before I got insurance. Claims take a long time to process, but they offer a service where you can have it deposited into your bank account rather than wait for a paper check. I think I got this mostly in the hopes I would not need it, since with the premiums and the deductible, it already costs a lot.
Insurer: Nationwide
By: Marcia
Awesome turn-around time in claim payment!
I had some trouble in the beginning because I had taken Oda-Mae in twice and we still had no diagnosis. I really needed that money from the appointments, but they wouldn't even consider any payment until there was a diagnosis. This I have a problem with. The pet owner should not be penalized because there is no diagnosis. Medicine is not an exact science and sometimes things take awhile to figure out. I really needed the payment. Once I got a diagnosis and submitted the claim again, payment was turned around very quickly. That was excellent. I do wish that the diagnosis/payment issue could be looked at on a case-by-case basis.
Insurer: Nationwide
By: Kimberly
Pets Best is truly the best!
I filed the claim on a Friday and by the following Monday (3 days later), the claim had been processed and my direct deposit was being made. I've used other pet insurance companies that took weeks to analyze a claim and only after I made multiple inquires. Pets Best is truly the BEST!
Insurer: Pets Best
By: Barbara
Easiest insurance claim ever
My dog was hospitalized overnight and my bill was about $1500. My vet filed the claim With Embrace and within 10 days I git a check in the mail for about $900. No questions or hassles! Thank you Embrace!!
Insurer: Embrace
By: Keri
Execellent service
I like the efficient way claims are handled. You just submit the claim online & wait less than a week for it to be settled.
Insurer: Pets Best
By: Linda
Great service
I only have one complaint: it takes too long to receive my reimbursement from Nationwide. I filed a claim and it took several weeks to receive my funds. Prior to that, I was checking on the status of the claim in my account online and couldn't even see that it had been received and was being processed until about two weeks prior to being reimbursed. If claims could be processed more quickly, along with the proper information notifying me that a review is under way in a timely manner, and receipt of funds is expedited, I would be giving you all a ten out of ten!
Insurer: Nationwide
By: Tony
Great coverage
Claims were paid without any issues! It’s nice to submit my bill and get my money back as expected without any issue.
Insurer: Nationwide
By: Elizabeth
Claims are processed but wish a little quicker
I love having this insurance and the coverage is great but have noticed it is taking a little longer than usual to process the claims. We have had some medical issues with our dog lately and to have to wait so long to be reimbursed can tend to be a hardship. But thanks for being there.
Insurer: Nationwide
By: Denise
Very satisfied with our decision to purchase pet insurance
Easy to submit the claim. Refund deposited directly into my bank account.
Insurer: Nationwide
By: Kathleen