Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Claim process and payment went smoothly.
Submitted bill and received pay ment with no problems.
Insurer: Nationwide
By: Maria
Prompt Reimbursement
My boxer had a corneal ulcer that took multiple trips to the vets for treatment. I sent Nationwide all my receipts and they promptly reimbursed me for all costs (I have the ultimate plan for my dog). Thank you, Nationwide. Pet insurance is a must have!!
Insurer: Nationwide
By: Laura
Excellent Overall Service
I gave you guys an 8 rating. I did this because of the time it takes for you to process claims. I have had Nationwide Pet Insurance for my dog for most of his life. Thanks to you and the insurance I have, I get a feeling that my vet bills aren't outrageously expensive. Sometimes, however I just wish the review of claims and the process would be faster from submittal to payment. Anyway, I'm glad I have insurance on my dog and glad that I have Nationwide.
Insurer: Nationwide
By: Ryan
Great customer Service
Very easy to use. Usually receive payment within 2weeks.
Insurer: Embrace
By: Connie
Always a big help with vet costs
our family has trusted Nationwide Pet insurance for many years. We get it through my work, which makes paying very simple. We take our responsibility as pet owners very seriously, and want the best for our dogs. Combined with Care Credit, we have a system that if one of our two standard poodles needs help, we are able to provide that help. Nationwide does tend to take a bit of time to review the claims but we just make the payments on the care credit card while we are waiting for disbursement. I have recommended this system to many people that I work with that have animals.
Insurer: Nationwide
By: Mychal
Takes less than a minute to submit a claim.
When my pet goes to the vet, as soon as I get home I login to pets best and fill out my claim form. Now that my vet sends an electronic invoice, I attach it to the claim and hit send. It takes less than a minute. I don't think it could be any easier.
Insurer: Pets Best
By: Barbara
I have always been treated well
I have always been treated well over the phone and they helped me with my billing issue.
Insurer: Trupanion
By: Kim
better online banking services
Hi I have had great service with Nationwide and love the electronic deposits you are able to make; however, this last time I had difficulty on the banking end, Chase. I could not remember my password and had the most difficult time working with them to get a new password. I reached the deadline and had to have my reiembursment mailed to me which ended up taking a very long time.
Insurer: Nationwide
By: Katherine
Good
Overall Nationwide is great ! The only issue is the payment ...we were told -payments would be about two weeks ! They have been taking about a month. Breeze is doing much better ! Thank you :)
Insurer: Nationwide
By: Trevor
Easy claim process and timely payments
Very easy to file claims via email. Payments are typically processed in a few days.
Insurer: Nationwide
By: Cren