Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Claim process was prompt and expected.
The claim was processed promptly, and payment was as expected.
Insurer: Pets Best
By: Russell
Great Service.
Great Service. Super fast payments and has extensive coverage for many conditions especially recurring ones.
Insurer: Trupanion
By: Tracy
Pet insurance is a must in case of emergencies
My sneaky lab got into our covered garbage can and swallowed a chicken bone. Unfortunately she bit off the end so what she swallowed had a sharp jagged end. I called my vet who saw Sasha within 2 hours. Sasha was unable to throw up the bone when we tried to induce vomiting so the next step was surgery. Cost was $2500.00. In the end Sasha pooped out the whole bone thus avoiding surgery, but the emergency visit and treatment was still $990.00. Nationwide paid this claim in under 3 weeks so I was able to payoff the credit card charge before any interest was charged. Thank you nationwide. I love this insurance. Peace of mind is a wonderful thing
Insurer: Nationwide
By: Diana
Prompt Payment received
We have regularly received prompt payment on our Winnie's Vet Care. The only question I have is that the last time we made a Claim, only a partial payment was received. I wonder if someone could explain why that was? We believe now the cause of her illness was due to a common houseplant that she decided to chew on!
Insurer: Nationwide
By: Malia
Claims are handled quickly
Claims are handled quickly through our vet (other companies have us scan and submit paperwork ourselves), coverage is good and payments are issued promptly.
Insurer: Trupanion
By: Kristine
Easy process.
Very easy streamlined process. Thanks.
Insurer: Pets Best
By: Robert
Best Investment Ever
I have had my dog home for six months now, and in that time I've convinced 9 people in my life to get pet insurance through Nationwide. It is far and away the best thing I invested in when I brought home my Piper Kate. It is so easy to use and process claims. The timing is efficient. And the cost per month EASILY fit into my very small budget. I went with the Wellness Package as well, and I have to say, if you're getting insurance, get that too. It is worth it, 100%
Insurer: Nationwide
By: Rylee
Compassionate and good service
My dog ruptured her cranial cruciate ligament and required surgery. Trupanion was there for me throughout the process and I received payment within days of submitting the bill. The total cost of the surgery was over $2700 and Trumpanion covered 90% minus the deductible. I couldn't be happier.
Insurer: Trupanion
By: Eve
Great and fast service!
I am very happy with Nationwide. I was initially upset about the increase in premium, but I really can’t complain. They process claims and administer refunds quickly. Bruiser suddenly tore his ACL and will require surgery. They have paid for their share all of the diagnostics without issue and I am confident that his surgery will be handled the same way.
Insurer: Nationwide
By: Cynthia