Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Not click to cancel compliant
Have to call to cancel and they make it very difficult. They did not refund me on day of policy renewal even though I couldn’t reach them by phone day before since they didn’t answer. Pricing is very high, can get better coverage a lot of other places.
Insurer: Fetch
By: Matthew Colligan
The quick response to refund when…
The quick response to refund when filing a claim.
Insurer: Fetch
By: Sonia Green-Parke
Met Life Pet Insuranace is excellent
Timely payments. User friendly website. Great updates on payment status.
Insurer: MetLife
By: Patti Scotch
Easy quick and convenient
Easy quick and convenient
Insurer: MetLife
By: Donna Fernandes
Very impressed
Very impressed! My dog had an eye injury and I’m so thankful I had ASPCA Pet insurance. My experience has gone like this: I took my Shih Tzu Rosie to an animal Opthamologist on April 7th and submitted the claim very easily online on April 8th. That claim was completed on April 10th. $0 reimbursed and $403 (total bill amount) went towards the $500 deductible. It went just like it was supposed to. On April 9th Rosie had her eye surgery. I submitted the itemized bill, $1953, online on April 10th. On April 14th claim was completed. $97 towards deductible to complete the $500 deductible, and reimbursed 80%, which was $1400 and change. Money was direct deposited into bank 6 days after surgery. Her 2 follow up visits have been just as easy. $162 dollars and reimbursed $129 within 4-6 days. I highly recommend this pet insurance company. My one regret is changing her policy from $250 deductible and 90% coverage only one month before her injury, but thank goodness I didn’t cancel it. The reason I changed my policy was to be able to afford to add my 2 cats to the policy so now everyone is covered. I give ASPCA 10 stars!!
Insurer: ASPCA
By: Joy Champion Vera
So far so good. We shall see how things go with my healthy pup’s insurance
Easy process so far.
Insurer: Prudent Pet
By: MDAuwae
It has been 15 years of loving my dog…
It has been 15 years of loving my dog and knowing he can get the very best care thanks to Healthy Paws. They are reliable and very fast with evaluation and payment. The cost goes up as my boy ages, but with his meds and conditions, it has been worth every cent. Don’t hesitate to trust this company with the care of your fur baby.
Insurer: Healthy Paws
By: Kristine G
I used to have another Pet Ins
I used to have another Pet Ins. company handling my pet insurance but every year prices would go up and up until I couldn't afford it on both dogs. I decided to try Figo and so far I am pleased with pricing. Rates do go up every year but it doesn't seem as hefty. The only thing that is bothersome is that it takes about 1 week or little longer to know if your claim is going to being paid or not. Once the claim is closed you have to go onto your cloud to find out how much was reimbursed. The good news is that the reimburse usually hits within a few days if you have direct deposit. Overall, I like there service for my fur babies.
Insurer: Figo
By: Becky