Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Great insurance.
Great insurance and easy to submit claims. And with direct deposit, easier and quicker to get reimbursed.
Insurer: ASPCA
By: Linda
Toad poisening
Very fast with both an explanation and the reimbursement.
Insurer: Nationwide
By: Patricia
Simple and seamless to use
My cat Mittens broke out in a rash all over her body. It took a few visits to the vet to finally narrow it down to an allergy to her food. I was able to file claims for all of our visits and it was pretty simple to do. They give you updates as they review your claim which is nice. I was able to get all of my visits covered after I went over the deductable.
Insurer: ASPCA
By: Michael
Claim service was efficient, friendly and easy to use.
We winter in FL and live in PA. While we were away Marley had several trips to the vet in FL and I submitted all the claims when I got home. We had payments for all submissions within 10 days.
Insurer: Embrace
By: Marion
Excellent Insurance Company
Nationwide has insured our last 4 dogs and their ease of service and timely payments have been a Godsend. I recommend them to every pet owner I meet who's looking for a way of controlling costs.
Insurer: Nationwide
By: John
Very pleased with nationwide pet insurance
I have been extremely pleased with nationwide insurance. They have a streamlined way of filing the claim and very expeditious in the processing of the claims. I have recommended to several friends.
Insurer: Nationwide
By: Brian
Supportive, reassuring, quick response and caring!
I have 2 mix breed dogs that we rescued as puppies and insured them through Healthy Paws early on. I chose Healthy Paws because the reviews were great and their rates and coverage was affordable and it fit our needs. Our oldest dog, Tanner, has had 2 emergencies, prior to our recent one, and processing claims through the Healthy Paws App were a breeze and the claims and reimbursement were processed quickly. Our most recent emergency occurred at the beginning of this March. Tanner began to cry out of what appeared to be pain and to drag his front left leg. In a span of 7 days, we visited his vet twice where x-rays were taken (no fractures) and pain medication and steroid prescribed. By the 7th day, his whole left side began to drag and he was crying non stop. I was advised to rush him for emergency neurological assessment. On my way to the neurologist, I called Healthy Paws and I was assured that Tanner’s medical needs would be covered and was asked to focus on Tanner and not to worry! Well Tanner had a ruptured disk on his neck that required emergency surgery. Tanner underwent an MRI, surgery, 10 days in the hospital because he needed 24/7 care, numerous medication and physical therapy. I cannot say enough about the importance of purchasing pet insurance! We could not have given Tanner the proper medical care that he needed if it wasn’t for Healthy Paws! The hospital needed payment upfront and Healthy Paws made arrangements to pay the hospital directly. Our out-of-pocket cost was $1,900. A fraction of what the hospital charged! We are going on 4 weeks since Tanner had his surgery and he is beginning to walk on his own again. It will be a long recovery but I am glad to know Healthy Paws is here for us! They even contacted me to know how Tanner was coming along! My advise, chose the maximum plan. We purchased the plan with a $100 deductible and a 90% reimbursement! Well worth the monthly premium!
Insurer: Healthy Paws
By: Nury
Excellent service
Service is excellent—very responsive on paying claims-paperwork is easy to understand
Insurer: Nationwide
By: Tom
I love Nationwide and the App
I have used this pet insurance for years! Never have I had a single problem. As a matter of fact once Nationwide bought the company, it just got better and easier. The App means payment arrives in 2-3 days with no hassles.
Insurer: Nationwide
By: Rebecca
Great Service
Thankful for the insurance and quick online claims submission and payment.
Insurer: Nationwide
By: Gail