Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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Nationwide, I’m so glad I have you!
Nationwide has paid on my claims, exactly as they said and without question. My puppy is just finishing her first year, which is why i quickly met the deductible. Claim submission is fast and easy, and the turn around time to receive reimbursement is only a couple of days. That’s why I’m so glad I have this insurance!
Insurer: Nationwide
By: Judy
Beth was so nice and helpful.
Beth was so nice and helpful. She offered to reach out if there were any further issues with my payment.
Insurer: Trupanion
By: Kevin
Trupanion is the BEST!
Continuing health issue for our dog, Hobie. Trupanion continues to pay promptly on invoices we submit for his remaining recovery.
Insurer: Trupanion
By: Sharon
Melissa was friendly understanding and helped me accomplish my goal of continuing with my policy while changing the due date of my payments.
Melissa was friendly, understanding and helped me accomplish my goal of continuing with my policy while changing the due date of my payments.
Insurer: Trupanion
By: Lee
happy with the help in the high vet bill
timely payment thank you but always hoping more was covered
Insurer: Trupanion
By: Cyndi
Terrible
I am cancelling my policies with this company because they are inept. I submitted a wellness policy claim in December 2019. It is now April and they still have not paid the claim. They sent me two cheques - I returned one and they recalled the other. I have spent untold time on the phone and sent them letters but they still can't seem to do what should be simple and straightforward. Awful. Go somewhere else for pet insurance. Anywhere else would be better than this company.
Insurer: Pets Plus Us
By: Chris
Quick turnaround!
Easy submission on the app. Processed within days. Much better than it used to be -- I used to have to wait almost a month and lately it is just a few days.
Insurer: Nationwide
By: Mimi
Easy, Fast and Friendly
I have found Healthy Paws insurance to be stellar. Filing claims is as easy as uploading the vet bill, and they process quickly.
Insurer: Healthy Paws
By: Pam
Awesome insurance! Thank you for being there for our fur-family!
What you see is what you get. Great company! Reimbursed quickly with no red tape 👍🏻
Insurer: Nationwide
By: Marta
Fast
Amazingly fast claim processing, I wish my own health Insurance was this good! I’m a firm believer in pet insurance following this, being my first experience using it.
Insurer: Nationwide
By: Debbie