Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
Other Categories
Awesome Claims Department
The process is straightforward and not complicated at all. I received my payment quickly. Thanks.
Insurer: Trupanion
By: Jackie
They pay the vet directly.
They pay the vet directly. Having enabled me to afford surgery on my service dog. She has become priceless as she saved my life about 6 weeks ago.
Insurer: Trupanion
By: Sherri
Emilee was extremely friendly and efficient making me feel confident in switching my credit card to a different one for payment to Trupanion.
Emilee was extremely friendly and efficient, making me feel confident in switching my credit card to a different one for payment to Trupanion.
Insurer: Trupanion
By: Monique
Easy Claim Service
Was an easy and uncomplicated experience.
Insurer: Trupanion
By: Amy
Incredible life saving experience.
My dog needed emergency surgery 3 weeks ago. As we all know, we're dealing under strenuous economic times due to COVID-19, and paying that money up front was not easy but it was life or death for my dog. Thanks to you guys, 90% of the cost I spent was able to be reimbursed. And the claim took less than a week to be deposited electronically into my account. I've never had a claim completed so quickly. I was reimbursed before his stiches were removed! Every pet I have, now and in the future, will have Nationwide pet insurance. You've made a customer for life, and I've been spreading the word. Thank you!
Insurer: Nationwide
By: Josh
Amazing
Thanks so much for all you do. This claim was paid within 48 hours.
Insurer: Nationwide
By: Joyce
Fully Satisfied Cat Parent
Once again, Nationwide Pet Insurance (formerly VPI) did a great job processing our claim quickly (within 2 days) and sending payment quickly (within 1 week). We have had this insurance since we adopted our cat almost 6 years ago, and we have not regretted it! It is very comprehensive in terms of the coverage and we have found the claim process to be very easy. This insurance has saved us quite a bit of money and provided peace of mind of us as "pet parents."
Insurer: Nationwide
By: Danis
Tip Top and Timely
The claim submission, review and reimbursement process is so easy and quick. I’m constantly singing Nationwide’s praises when it comes to pet insurance. My only dislike is that I have to log in to accept payment once it has been created. I’d much prefer it just go into my linked account without me needing to accept it.
Insurer: Nationwide
By: Eric
I've never had a positive experience with an insurance company until Nationwide
Seriously. Nationwide has been easy to work with and navigate. They are incredibly timely with insurance refunds and I cannot recommend them enough! I try to get all my friends and family with pets signed up!
Insurer: Nationwide
By: Beth
When my dog got really sick, I was very impressed with the speed at which my claims were processed.
Thank you! Getting my reimbursements for big expenses so quickly was tremendously helpful.
Insurer: Nationwide
By: Jolynne