Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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Easy and Straightforward pet insurance
We got Healthy Paws insurance right away when adopting our first cat almost 2 years ago. The site/app is great. It was easy to sign up and submit our first documents. And it has continued to be easy to submit any claims. They respond quickly and thoroughly. I appreciate the clear explanation of benefits so I can understand what is covered and how different costs applied to our deductible.
Insurer: Healthy Paws
By: Jeannine
The Best No Hassle Pet Insurance
I’ve had another brand of pet insurance in the past & it was a headache to deal with. My experience with ASPCA Pet Insurance over the last 11 months has been absolutely great. They actually do what they advertise & pay your claims. Using their app is quick & easy to submit a claim. Most claims are paid within 2 weeks. Our one large claim for close to $4,000. took a month, that is because it was a large amount and needed more review. I’m extremely pleased with this plan & would recommend it to everyone. Customer service reps are always polite and friendly when calling in with questions.
Insurer: ASPCA
By: Susan
Easy Claim Process, Quick Response
Every time I have to submit a claim it takes me less than 3 minutes to do it from the app on my phone. I submit the information, take a picture of the receipt with my phone, hit submit and I'm done (quick and simple). I always get a prompt response and, if eligible, receive my payment quickly.
Insurer: Nationwide
By: Eric
NEED BETTER EOB
always pay promptly. wish you had better EOBs
Insurer: Trupanion
By: Frankie
INCREDIBLE SERVICE AND RESPONSE TIME
Quick processing of ACE'S claim. Payment quickly made and back into our account. During the coronavirus pandemic, it is nice not to have to worry about when payment will be made. Thank you
Insurer: Trupanion
By: Kathleen
Fast and Efficient
Quick response time. I had my refund in my bank account within 3 days.
Insurer: Trupanion
By: Amanda
You have been wonderful to me & Angus.
You have been wonderful to me & Angus. I appreciate the prompt payment, exactly 1 week from his appointment and I receive my cheque. Kudos to Trupanion and thanks so much. It helps in these trying times that we all are experiencing..
Insurer: Trupanion Canada
By: Brenda
Outstanding
I accidentally cut the tip of Pepper's tail off. Her first night was spent at the emergency hospital. She had excellent treatment there. The next day she was transferred to our vet for observation and continued IV fluids. Her tail now is doing the happy dance although with much shorter hair. Our Nationwide claim was processed quickly. Without Nationwide the cost would have been very hard on us! Thank you!!!
Insurer: Nationwide
By: Myrna
Thank you so much, I would have lost my girl years ago had it not been for Trupanion
Getting Trupanion insurance for my dog was one of the best things I have ever done. You have save my babies life. You have paid out far more than I have paid you. I have never seen an insurance as good at taking care of us as you are. I receive direct deposit within a couple of day after my vet turn in my paper work. Even my vet is amazed at haw good you all are. She had put out your infor in her office. Thank you so much, I am so glad I found you.
Insurer: Trupanion
By: Shirley
I recommend Nationwide to all of my friends.
Nationwide has been so easy to put in claims, especially now that you can do it online. They are quick to respond and quick to pay the claim. I am very grateful, because the last few years have been difficult. My dog has had several health issues, so having Nationwide has been a blessing, otherwise I would not have been able to afford to keep her alive. Thank you so much Nationwide!!!!
Insurer: Nationwide
By: Cathy