Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great company
Great company! Responds quickly and helps if needed. Claims processing is fast and easy to file!
Insurer: MetLife
By: BETTY CHEETHAM
Really appreciate the ability to talk…
Really appreciate the ability to talk with someone when I have a question. Everyone has been wonderful.
Insurer: Spot
By: Christine Mongeau
Issues with Documents and Chat Experience
I uploaded SOAP notes and then you said you didn't have them. I had to upload them again and when I was chatting with a representative and I asked for a guarantee that these would just be seen, they just ended the chat.
Insurer: MetLife
By: MM
Pumpkin has been awesome…
Pumpkin has been absolutely awesome with their customer service, support and compassion, when my Thorzie got ill. I had only just recently joined and they are still being amazing. Glad I am part of the Pumpkin insurance family.
Insurer: Pumpkin
By: Kat
Excellent Communication
Thank you for processing my claims quickly and efficiently! I also appreciate your helpful website; claims are easy to submit and your communication with the customer is excellent!
Insurer: MetLife
By: Cynthia
Great pet insurance
Great pet insurance. Wonderful employees. Easy to work with, very helpful. Great coverage and quick reimbursement.
Insurer: MetLife
By: SN
I was asked to submit additional…
I was asked to submit additional medical documentation, soap notes, which I did. My claim was then denied because MetLife claimed they never received that documentation. If they needed different documentation, I never received notification of that.
Insurer: MetLife
By: K
Thank you Laura D!
Laura D with Fetch is phenomenal! She helped me to understand each tier of their Wellness plans and helped me select which one I’d like to go with. She’s honest, dependable and very knowledgeable! Thank you Laura!
Insurer: Fetch
By: Annabel