Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Met Life Pet Insurance is Very East to…
Met Life Pet Insurance is Very Easy to work with. They are always very prompt in getting your reimbursement to you. I will always have pet insurance through Met Life. Thank you.
Insurer: MetLife
By: Linda Kibby
Defrauded me out of a payment after I cancelled my plan
I have called this company four times to cancel my plan with them. The first call had them confirming that everything was dealt with and cancelled. I saw a charge on my credit card the following month for my plan. When I called to inquire why I had been charged - they claimed that they had no logs of me cancelling. I have repeatedly asked for a refund for this charge that they fraudulently took from me without any results. When I asked to escalate the situation to a supervisor - they said that they don't have anyone who I can escalate the situation to. I have diligently paid my plan for 7 years and never made a claim. This company is now defrauding me and since they didn't do their due diligence and log my first call- I have no recourse to follow up with better business. Absolute scam.
Insurer: Fetch Canada
By: Vanja
I am so happy I chose Pumpkin for my…
I am so happy I chose Pumpkin for my insurance for Milo I see by far this team is the most caring kind and compassionate to work with Also So easy to put a claim in with no difficulty at all like many others Thank You so much for taking such great care of Milo 🐶❤️💙💙🐶
Insurer: Pumpkin
By: Brenda Simmons
I am very happy with met life
I am very happy with met life. My claims are processed fairly quickly. My last claim was completed within 3 days. So far I have had no problems with any of my claims submitted. I have recommended met life to three of my friends.
Insurer: MetLife
By: Gail Randio
While the coverage and plan looks good
While the coverage and plan looks good, there was no way on the website to chat. For example, I entered a 2nd pet but didn't connect it to the 1st pet and wanted to adjust that for the discount. I'm hopeful I will eventually see a customer service option, but as of now, I see nothing.
Insurer: Nationwide
By: Player
Phone customer service was helpful and…
Phone customer service was helpful and reimbursement was swift
Insurer: MetLife
By: customer
Super easy to manage & prompt approval
Super easy to manage & prompt approval of my claim for the 2nd time!
Insurer: Spot
By: Jesica
MUCH more trouble than it's worth
I decided to try using pet insurance for my healthy dog. After paying 3 months of premiums at $62.97 per month plus a $12 enrollment fee, my dog got sick so I brought him to the vet. I made a claim for the $99 fee. As demanded by MetLife, I uploaded 12 months of SOAP records including the visit in question. I uploaded a 2-page invoice AND the receipt for payment. What a waste of time. First MetLife contacted my vet for the same documents I had already uploaded. Then MetLife claimed my invoice was obstructed. When I called and pointed out that I submitted a two-page document, first page a plain invoice and the second page the invoice with the receipt stapled to the top, the claim rep said that was not how it was submitted. I walked her through reviewing my submission. She still implied I had submitted two claims because THEIR SYSTEM had glitched and separated the two-page document I uploaded. I was frustrated with this person so I asked for a supervisor, was put on a 10 minute hold, then they came back and said the supervisor was not available. Later she accidentally admitted she had spoken to a supervisor. I decided to cancel. THERE IS NO WAY TO CANCEL ONLINE. You need to CALL, wait on hold, ask to cancel, then they send you an email with a form you have to complete. What a waste of my time, not to mention 3 months of premiums. Oh and by the way, when I asked, she told me the claim was denied anyways :-) DO NOT DO IT!
Insurer: MetLife
By: Rebecca
I have had pet insurance with Embrace…
I have had pet insurance with Embrace for 9 months now. They are very helpful and reimburse you with in days of your claim. Very sweet and knowledgeable.
Insurer: Embrace
By: simcikmary
Very Professional
Very Professional, along with being very easy to work with.
Insurer: Pumpkin
By: Bob