Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Absolutely recommend
Absolutely recommend. So easy to file a claim.
Insurer: MetLife
By: Amber
Reliable coverage…
Fairly easy to submit paperwork and receive confirmation of results. Although sometimes frustrating when receiving emails stating more info is needed without a clear answer as to what is needed.
Insurer: MetLife
By: Scott
Excellent experience
It was much easier than I thought to submit claims, and I was more than pleasantly surprised that reimbursement was completed so quickly. I cannot stress enough how appreciative I am.
Insurer: MetLife
By: Kelly O’Sullivan
You took care of my submission in less…
You took care of my submission in less than a week. You provided me with comprehensive information related to how you reached the reimbursement amount.
Insurer: Fetch
By: Coral Groutu
It keeps getting worse
I’ve been using Pets Best insurance for my cats for several years now, and unfortunately my experience has become increasingly disappointing. Last year, my monthly premium increased to more than three times what I had been paying. When I contacted customer service to ask why or to explore options, I was told it was simply due to “market price.” There was no effort to help me review coverage, adjust my plan, or find any alternatives. This year, I tried to add the wellness package that includes chiropractic care, acupuncture, and other holistic services, only to be told that these can only be added within the first 30 days of the original application. After years as a customer, this policy feels completely unreasonable and inflexible. Like many pet parents, I feel stuck because changing insurance is extremely difficult once pets have pre-existing conditions. That said, as soon as I find a better and more transparent alternative, I will absolutely be switching. To make matters worse, claims that used to be reimbursed fairly quickly are now consistently delayed, often taking over a month.
Insurer: Pets Best
By: Mel
Staff have always been professional
Staff have always been professional, courteous, and knowledgeable
Insurer: MetLife
By: Jackie M
Very easy and fast service.
Very easy and fast service.
Insurer: MetLife
By: Phyllis Lingenfelser
They have been very helpful guiding me…
They have been very helpful guiding me through my first claim. Dave Kaplan
Insurer: Embrace
By: Dave Kaplan
Excellent coverage, lengthy time reimbursements.
The most recent experience was excellent. Five stars across the board. In the past, it has been frustrating because it does take a very long time to Reimburse. However, this last was quick and we appreciate that. We’ve never waited such a long time for reimbursements. A few times we had a quick reimbursement, but for the most part, it does take a while. So if you can wait, they are good company. I just wish I knew in the beginning that it was gonna take forever to get money back.
Insurer: MetLife
By: Danielle W
Easy to submit claims
Easy to submit claims. When I called for help the girl sent me a link and walked me right through the process.
Insurer: Fetch
By: Kim E