Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I have a senior pet and it’s been a…
I have a senior pet and it’s been a challenging period. Even though her medical bills were not approved at first, I’m glad MetLife had a process to hear from me and my pet’s medical care team regarding the details and the explanations. I’m thankful her medical bills are now very thoughtfully considered and approved - thank you for giving us the peace of mind, MetLife. Appreciate it
Insurer: MetLife
By: AR
Zorro Loves Healthy Paws!
We absolutely ADORE Healthy Paws!!! We have been with them since Zorro was 4 months old and they have been a lifesaver, literally and figuratively for the past 7+ years. When Zorro got deathly ill with HGE/AHDS, Healthy Paws was very helpful and their claims process was as simple as you could ever hope for. We didn't have to worry about anything except getting Zorro healthy again. Since his immune system was compromised due to that illness 2.5 years ago, Healthy Paws has been by our side every step of the way. Their service is absolutely exceptional and we are so grateful that our vet referred us to them so many years ago. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Brigette
When I called with questions rhe…
When I called with questions rhe responses were super helpful and easy to follow. app was easy to use.
Insurer: Spot
By: Maria Pizzimenti
Helpful and thorough
Josh was very helpful and thorough. Making the process very easy.
Insurer: Fetch
By: Rachel Hefler
Quick response when I put i happy customern a claim…
Quick response when I put in a claim paid very failing. Great insurance.
Insurer: Spot
By: John Vitto
When I called
When I called, the nice customer service lady explained to me how to submit supporting documentation and the reason why the Met Life app would only accept 2 photos on my claim. I had no problem submitting the documentation by email.
Insurer: MetLife
By: customer
They have been amazing
They have been amazing
Insurer: Spot
By: Brittany Patterson
Filing a claim is easy
Filing a claim is easy. Have always received prompt response for processing.
Insurer: Spot
By: Donna
Excellent Insurance
Excellent Insurance, fast, friendly, easy web platform, no hazzle.
Insurer: MetLife
By: Jackie
Quick and easy!
Was such an easy process, I just uploaded all my receipts and vet documents through the app. About a week later my claim was approved and a few days after that I received my check via direct deposit. No hassle whats so ever and the processing time was a lot quicker than I was expecting. So thankful to have spot when my dog needed emergency surgery during the holiday season, having to cover all those expenses without reimbursement would have been so stressful.
Insurer: Spot
By: Ashley D