Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Twice I had to call because they messed…
Twice I had to call because they messed up my claim. I have the best coverage at 90% covered and twice I had to fight they claim.
Insurer: MetLife
By: Lorraine Deehan
Where are my reimbursements?
I have four claims in beginning on November 5 and still have not received any reimbursement of my Veterinary bills. Today is December 13. Your premiums are low, but your service is terrible. Four weeks I was told that the app and website were not accepting claims. Why would it take so long to fix this website issue? I paid thousands of dollars in vet bills and I need that money now. After all it is the holidays.
Insurer: Pets Best
By: Dee
So happy I purchased this
So happy I purchased this. They have been great with every issue.
Insurer: MetLife
By: Rena
Love metlife
I have always had a great experience with MetLife pets! They respond to claims so fast. I put the claim in on a Saturday and got a reimbursement on Tuesday.
Insurer: MetLife
By: Alex
They are a scam
This company is a scam. They have repeatedly delayed and refused to pay the only claim we have ever submitted. Despite my providing all medical records my dog has ever received—multiple times—they continue to send emails claiming additional records are needed. I have told them, in writing, that those records do not exist, because my dog is usually very healthy and doesn’t visit the vet a lot. But they keep asking for more records and stalling. I have had to call them repeatedly, yet the issue remains unresolved and no payment has been made. Based on this experience, I believe this company is engaging in unlawful bad-faith claims handling.
Insurer: Embrace
By: Clint Lorance
Fast claim response and fast chat…
Fast claim response and fast chat support
Insurer: MetLife
By: Sofia Maysel
Glad I got pet insurance. My last pet I didn’t and it’s paid itself off already
This pet insurance is everything as advertised. Every claim I’ve submitted I have been reimbursed to the full amount I signed up for. After adopting my new puppy the shelter offered me the insurance. I signed up before I left the shelter with my new furry friend. No wait time. Took him to the vet ASAP for a comprehensive exam. And in no time I was fully reimbursed. The app is user friendly which sped up the process.
Insurer: MetLife
By: John
Super Supportive!
I’m very thankful with how well Spot has handled each claim and going above and beyond.
Insurer: Spot
By: Steven
Jeremy was amazing and very helpful.
Jeremy was amazing and very helpful.
Insurer: Nationwide
By: customer
My dog has been really sick lately
My dog has been really sick lately. Had to file multiple claims and call to see if things were covered. Phone call was very pleasant and helpful. Claims were handled quickly which really helped. Thanks !
Insurer: MetLife
By: SCB