Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Refund time was excellent
Refund time was excellent. Had some difficulty getting invoices etc to your companu? Mailing address on claim form got no results. Had to talk it out with a very knowledgeanl, polit claims rep. Thanks Ron costill
Insurer: Healthy Paws
By: Ronnie Costill
I have been very pleased with this…
I have been very pleased with this insurance option. The claims are easy to submit. The communication is great. Because I love my dog so much, this program gives me peace of mind.
Insurer: Spot
By: Risa Roe
My last two beloved Beagles convinced me I needed pet insurance on my next dog.
My last two beloved Beagles convinced me the next time I adopted a dog I would make sure I had pet insurance. I adopted a 6-1/2 year old Basset Hound mix that had never been to a veterinarian and unfortunately he came with several unknown health issues including severe dental issues. I picked MetLife Pet Insurance after reviewing several different companies policies including submitting claims. Each time I've submitted claims the representative I spoke with on the phone has been SO VERY helpful! Each one has gone beyond the scope of what they were required to do but it helped save time and frustration for me! MetLife also has a video to watch which explains exactly what is needed to submit a claim and all of it can be done online or through the mail if one prefers. I have submitted all my claims online and within a week MetLife has deposited the covered portion of the claim into my bank account. Pet care has become extremely expensive but I've been thankful for the coverage MetLife includes with my policy. It has truly given me peace of mind when I take my pet to the vet.
Insurer: MetLife
By: Gail
Very kind Compassionate and…
Very kind Compassionate and accommodating excellent service! I hope to put my other cats on multi Cat insurance with wellness plans soon. There claims process is easy fast and efficient website is excellent easy to navigate
Insurer: Embrace
By: Marianne Santangelo
Prompt payments
Very straight forward. Once information needed is sent over they pay promptly.
Insurer: MetLife
By: Barbara
Fetch is not easy to work with
Fetch is difficult to work with for claims, slow to respond and ultimately didn't work with us well to help cancel our policy. We moved all of our pets off of fetch insurance to Lemonade and have a much better experience there. We also told our local vet that Fetch is difficult to work with and make sure that he does not recommend it to any of his patients. Fetch also does not make it possible to cancel insurance at any time, you have to wait until the next billing date. This is different from almost every insurance.
Insurer: Fetch
By: Albert Li
Claim documentation needs to be submitted multiple times
Claim documentation submitted at least 4 times by my vet. Embrace claims they have no documentation. My vet says this is a common experience they have with Embrace. VERY FRUSTRATIING. Problems: A - in the emails to the vet, there is no claim # or policy # to match with the pet, so when the documentation is submitted, it must get lost in the many emails they get. B - the email sent to the vet are from a no-reply email so if the vet hits "repy" button, obviously the email will send BUT it will go to an unmonitored email. Embrace needs to fix these issues.
Insurer: Embrace
By: E Hicks
I cannot say enough good things about…
I cannot say enough good things about MetLife Pet Insurance!! They have been great in working on my claims and handle them very quickly too!! I’m so glad that my little Henry has good Insurance!!
Insurer: MetLife
By: Karen Bruzdoski