Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I was looking for insurance for my two pets
I was looking for insurance for my pets, the customer service was great. She walked me through the process, explained to me the different policies for both of my pets.
Insurer: Prudent Pet
By: Trecia
Rebecca was so helpful
Rebecca was so helpful! I was skeptical of all insurance companies due to so many concerning reviews but she made me feel more comfortable giving me so much in-depth info that made me feel ok moving forward with Prudent Pet.
Insurer: Prudent Pet
By: andreagodinmusicgmail.com
Was a little bit of back and forth with…
Was a little bit of back and forth with the company and vet, but we finally got it working. Millie is doing ok. And I am very pleased with the insurance,it’s a big financial relief.
Insurer: Healthy Paws
By: Michelle Marcotte
Very quick to respond.
Very quick to respond.
Insurer: Nationwide
By: Lynda Morrison
Great experience and user friendly app
Great experience and user friendly app. Our goldendoodles injury was looked after quickly, the claim was made and payment for the claim was made in a relatively short period of time. The app makes it easy to upload documents receipts, etc. Thank you MetLife Pet.
Insurer: MetLife
By: Leonard Gomulka
Mike was very friendly and explained…
Mike was very friendly and explained everything to me that I did not understand and made things were easy to understand that I asked him about and made me feel very comfortable getting this insurance for my dog face
Insurer: Nationwide
By: Debora Bussard
Overall A- But Negative Recent Experience
The vast majority of my experiences with HP have been very positive. However, when I recently called CS regarding a mistake I made with a claim submission, the CS agent promised to adjust the claim accordingly and remove incorrect medical notes that I had originally submitted. However, over a week later, the claim remains unresolved with an error message in the portal that is unchanged. The original mistake was mine and I own it. The CS agent was polite and professional and it sounded like the call center was outside of the USA from my end. While I might anticipate an out of country call center for other service, I never would expect it from a reputable insurance carrier. The matter remains unresolved.
Insurer: Healthy Paws
By: Finger Lakes Labradors
Talked to a rep for your company
Talked to a rep for your company. She was friendly and helpful.
Insurer: Prudent Pet
By: Lynda
Scammed
The worst insurance ever uses tactics to deny claims. Charges me a $177 just about for one dog who only had some acute problems, like a bad ear infection and Arthritis of course, because she's getting older and a urinary tract infection. They're asking me for records from 3 years back. This dog hardly ever went to the vet. So I don't understand why I would be given such a hard time and charge. So much money to boot their customer service is terrible and they take long to process claims. And they're too expensive. Do not cover your dog under this insurance. Insurance i've had them for a while on my dog.And they don't want to pay me any money for her.What is the point of having it?If i'm paying all the bills. Update 12/17 @ ASPCA it seems you give the same generic response to everyone from what i've read on all the negative reviews about this insurance. passing it on.? You're not changing your tactics or your ways and you are overcharging your customers and not covering their pets, if the pets are young possibly that's when you cover.But obviously you are not correcting the problem and lame excuses is all I've read throughout.
Insurer: ASPCA
By: Karyn \