Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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DON'T USE NATIONWIDE
I got nationwide pet insurance for my dog a couple years ago. The first year or two I did not have to use it, as we only needed standard wellness check-ups. However this year my pet got sick and needed hospitalization. I currently pay $70/month for a max reimbursement of $7,500. Recently I got a letter in the mail saying that my current policy is going away and my new policy is $326/month with a max reimbursement of $5,000 for illness. So nearly $4k annually to get at most $5k reimbursed for illness. Furthermore since she is still being treated for the illness, if I moved to a new insurance provider this would be considered a pre-existing condition and likely wouldn't be covered. So basically even if it seems like a good deal now, it's possible if you need something in the future they will screw you over in the long run. I brought this up to my vet and she said she has heard lots of complaints from people with Nationwide pet insurance, and often hears "Nationwide is NOT on your side." To be fair, their app is easy to use and submit claims, and I did find the 24/7 vet line to be helpful. But I now wish I would have gone with a different provider to begin with.
Insurer: Nationwide
By: Laura
Typical insurance company
Typical insurance company, always a reason to not stand behind their product.
Insurer: Fetch Canada
By: DC Friesen
Don’t waste your valuable time and…
Don’t waste your valuable time and money! This company takes advantage of the loopholes woven into their policies to systematically deny valid claims, leaving countless individuals feeling frustrated, unsupported, and silenced. Such actions expose a disheartening trend that can only be characterized as a complete scam. It’s crucial to recognize these deceptive tactics and seek out alternatives that genuinely prioritize integrity and fairness. Stop paying premiums for insurance that fails to cover your pet when they’re in need of care. Choose a provider that truly understands the importance of protecting your furry family members and stands by its commitments. Your pets deserve better!
Insurer: Fetch Canada
By: Dr. Sara Mezzone-Budd
great attitude
the lady nicole was very nice and friendyl and very helpful answered all my questions nad didnt rush me. i am very happy with the call
Insurer: Fetch
By: suzanne rivera
Amanda was amazing
Amanda was amazing. Great customer service. We have been with Fetch prior to this. Last year we tried a different pet insurance and was very unhappy with them. That is why we came back to Fetch, even though it’s more expensive, the customer service means a lot to me when dealing with my fur babies!
Insurer: Fetch
By: Deb V
FANTASTIC INSURANCE
Wow, during a very scary and unsure time SPOT Insurance came thru and made things feel better. Our love of our life and family therapist, HONEYGIRL, (6& 1/2 yr old goldendoodle) Had to have leg surgery and within a 2 week time period we were reimbursed the 90% of a $4900.00 bill. Thank you ever so much for being true ! I also talked with a service rep. To be sure my claim was submitted correctly and the rep was so very kind and helpful ♡
Insurer: Spot
By: Bridget Cook
Solid recommendation
Customer service has been great when we've needed them, response times to claims submissions have been fast, and the coverage has been good for our dogs!
Insurer: Fetch
By: Mary
Personable young lady who answered my…
Personable young lady who answered my questions.
Insurer: Fetch
By: Rich Campbell
Had a claim processed thru them…
Had a claim processed thru them recently and everything went smoothly. But I needed to stop the original payment and have it reissued. Called customer service and they handled everything perfectly.
Insurer: Spot
By: Bill Cook
They have never given me any difficulty…
They have never given me any difficulty when submitting a claim. Their payment is prompt and clearly explained.
Insurer: Spot
By: LINDA REAGAN