Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent customer service and claim…
Excellent customer service and claim response time.
Insurer: Spot
By: Diane Otoole
Extremely easy to submit
Extremely easy to submit, claims, helpful and friendly supports staff.
Insurer: MetLife
By: customer
Love MetLife Pet Insurance
MetLife pet insurance has been great. Customer service has been great. The couple of times I have called they were courteous, knowledgeable and helpful. Submitting claims is simple and does not take long. The turn around for review and payout is not too long.
Insurer: MetLife
By: Viky
Miss Eileen was very helpful and…
Miss Eileen was very helpful and polite. She got my Luka Buka back on track with his pet insurance. Thank you so much!! Happy holidays. Dana and Luka
Insurer: Fetch
By: Dana
Representatives are always very helpful…
Representatives are always very helpful, respectful and kind.
Insurer: MetLife
By: Kathie
She was very helpful and she was…
She was very helpful and she was interested in selling me the insurance
Insurer: Prudent Pet
By: Tori Branham
No communication to great communication
Update: Initially, I had no communication and never heard back, which made it a frustrating experience—especially since Nationwide was provided through my job. However, shortly after I contacted support, they reached out through email his name was Fernando HE WAS AWESOME! He thoroughly went over my puppy’s coverage with me. Everything was explained clearly, and the process has been very smooth since. I’m now very happy and excited to use Nationwide going forward.
Insurer: Nationwide
By: customer
The app and website login never works
The app and website login never works. I cannot see the status of my claims, submit claims, see my benefits, or even ensure my payment method is up to date.
Insurer: Pets Best
By: Dez S.
Terrible
Terrible — Worse Than Having No Insurance Fetch Insurance is absolutely worse than having no insurance at all. They do not help in any situation and are only interested in charging the monthly fee. When you actually need support, coverage is denied, responses are slow or useless, and nothing is clearly explained. This plan is a complete tragedy — you pay every month and get nothing in return. Zero real support, zero value, and endless frustration. Do yourself a favor and avoid Fetch Insurance at all costs. Having no insurance is honestly better than dealing with this company.
Insurer: Fetch Canada
By: Daniel de Paiva