Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Amazing coverage and service
My cat was having problems with her mouth and had to have work done. I was not sure if it would be covered but I thought I would just submit the invoice. Without any questions they researched it and reimbursed me ( minus co pay) with like 3-5 days. I could not have asked for better coverage or service.
Insurer: MetLife
By: Karen Kelly
Comprehensive pet insurance
I really like the overall pet insurance coverage we have for both our dogs. We chose preventative and sick care. Thankfully, we don't always need to use the sick coverage and appreciate that we receive a credit towards olthe overall coverage amount when it's unused. One issue we have experienced is inconsistent approval processing where there are significant delays and requests for notes when we provided them previously for a reoccurring issue. I found this to be frustrating.
Insurer: MetLife
By: Michelle Watkinson
Stephanie is a knowledgeable…
Stephanie is a knowledgeable representative and answered all my questions.
Insurer: Prudent Pet
By: Mary
Great insurance
Great insurance. Claims are processed and there has been no problems. I’ve been with MetLife Pet insurance for two years now I love them.
Insurer: MetLife
By: Lena
No hassle claim settlement
I have had Spot Pet Insurance since last year. Earlier this year, in March, one of my pets had to have a cancerous tumor removed and very shortly after that underwent emergency surgery to remove an obstruction. Spot resolved my claims quickly, without any problem. Just recently we consulted with an oncologist and my claim for that was settled very quickly.
Insurer: Spot
By: Alicia
There always a delay that involves me…
There always a delay that involves me calling the vet for something even when I write on all the documents to please let me know or call the vet but every single time I submit a claim there’s always a run around then you get someone one the phone who give you around instead just talking straight forward about why no one bothered to call me or the vet to receive the missing documents. Why dies it have to be such a hassle other then I know you don’t want to give up the money
Insurer: MetLife
By: Lisa Squires
Submitting the claim was very easy
Submitting the claim was very easy. Received a response and payment in approximately 1 week. Thank you Spot.
Insurer: Spot
By: geralyn Buckenberger
Metlife makes pet insurance easy
Metlife makes pet insurance easy. Always caring individuals when you need them. And the app makes filing claims simple and quick.
Insurer: MetLife
By: Rhonda
Very easy to submit claims
Very easy to submit claims. Fast turnaround. Good support communication.
Insurer: MetLife
By: customer
MetLife Pet Insurance is the GOAT!
MetLife Pet Insurance has been a life saver for me and my pets. When my dog tore both of her CCLs, an almost $10K surgery, I didn’t have to choose between my family’s financial stability and my dog’s quality of life because MetLife was there to cover it. Their customer service is amazing, the claims process is simple, and I am so thankful for this company. Everything is clearly explained so I know what is covered and what is not. The peace of mind, reliable coverage, and ease of use that MetLife provides means that I will never choose another provider and I will keep telling anyone who will listen the importance of having pet insurance through MetLife. Also, the app is really convenient!
Insurer: MetLife
By: Genevieve