Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Amazing customer service
The service representative that I talked to was very knowledgeable. She was able to guide me through everything very friendly. I did get disconnected from her and she called me back, which I thought was extremely nice.
Insurer: Nationwide
By: Stephanie Ranee Rawlings
It was a good experience
It was a good experience
Insurer: Nationwide
By: Gigi Jones
It is so nice that this company DOES…
It is so nice that this company DOES WHAT THEY SAY!!!! Incredibly fast and hassle free!
Insurer: MetLife
By: C.Albus
Luna loves Fetch as it enables me to…
Luna loves Fetch as it enables me to keep up to date with all things doggy for her. The process is simple and the app is easy to use.
Insurer: Fetch
By: Judi Hodges
My cat Lupin suddenly had an acute…
My cat Lupin suddenly had an acute urinary obstruction, which is a life threatening emergency. We first went to a vet urgent care and it took them 6 hours to unblock his obstruction. We then had to take him to a hospital for 36 hour monitoring, which is needed because the chance of reconstruction is highest in this period. Needless to say, this was all very unexpected. And VERY expensive. I am so grateful we had Healthy Paws for Lupin, and they were able to reimburse 80% of his urgent care and hospital cost. If you love your pet and want them to be with you for as long as possible, getting pet health insurance is a MUST. It's extremely worth investing in a good company for your pet as soon as possible, because if you have to switch later for whatever reason, pre-existing conditions will become an issue. I'm really grateful I chose Healthy Paws early on and they have been so helpful when emergencies like this happen.
Insurer: Healthy Paws
By: Natasha Choudhury
Great company
Healthy Paws is the best they take care of you. They’re fair. They’re honest great customer service I highly recommend them.
Insurer: Healthy Paws
By: Tony Hasma
Being able to speak to a human being…
Being able to speak to a human being and they werr so kind.
Insurer: Pumpkin
By: Ina
You are an honest company that provides…
You are an honest company that provides a prompt response to resolve my dog's claims.
Insurer: MetLife
By: AJ
good price, terrible sales
called service line a sales named Carter give me a quote of $1154 per year and told me it is best price. I told him I checked the website and found a plan with lower price (~840) with similar coverage, and he argued with me saying it is impossible. eventually I have to work on the insurance plan myself on my laptop. it seems the sales is very unprofessional, arrogant and ignorant, trying to bluff and did not even understand we can also check the price online using our laptop... if this is not for the price, I will definitely choose another pet insurance company given the disastrously performance by this sales
Insurer: Nationwide
By: YJ